Heyshell Games Forum

Title: Refund gold spend on recent personal server contest [Print this page]

Author: Sphinx54 Time: 2015-2-23 21:49
Title: Refund gold spend on recent personal server contest
Hi GM,

This contest is cheating everyone of their gold (i.e. Recharge). After u use gold to raise vouchers, you cannot change the lineup for the heroes and therefore not able to properly strategize for the contest battles.

You should be held liable to this screw up and I demand that you compensate everyone by crediting the gold spent on this event back to everyone's account.

S15-Yonnglves

Author: suhuvent Time: 2015-2-23 22:12
arthur still count the angpao no care about ours complain...

Author: Athur Time: 2015-2-25 19:06
Sir, this suggestion has been recorded and will be forward to our related staff, pls don't worry, thx for ur understanding

Author: Celeste Time: 2015-2-25 19:37
More of Arthur's Bs.

Author: Sphinx54 Time: 2015-2-26 21:00
So when do we expect a reply from you or "the related staff"?

Author: Athur Time: 2015-2-27 19:16
Sir, pls don't worry, we'll check it and pls tell us if the lineup can be changed before raising vouchers, thx

Author: Sphinx54 Time: 2015-3-1 12:53
Stop telling us not to worry and do something about it. If the lineup cannot be changed, there is a bug in the personal server contest It is only fair for you to refund the gold, smple as that. Not asking you to refund cash.

Author: Athur Time: 2015-3-2 15:05

Sphinx54 replied at 2015-3-1 12:53
Stop telling us not to worry and do something about it. If the lineup cannot be changed, there is a ...

Sir, pls tell us more details, it would be pleased if with some screenshot provided to us, thx

Author: Sphinx54 Time: 2015-3-4 22:02

Athur replied at 2015-3-2 15:05
Sir, pls tell us more details, it would be pleased if with some screenshot provided to us, thx

You must be kidding..The event is already over and you want me to provide screenshots.
Pls refer to your own guide on personal server contest. There are only 2 screens, lineup and raise gold.

Author: Sphinx54 Time: 2015-3-4 22:05
Please give a definate answer or reply on whether you will compensate us by refunding gold.

Author: \o/ Time: 2015-3-5 00:07
Dear Athur
during personal contest , lineup was frozen and we couldn't change the formation unless we reload the game , we lost a couple of rounds because we didn't understand it at first , many other players couldn't reload in time before next round because of slower connections , that is the problem that Sphinx54 is complaining about , and there are many more players with same problem , especially first round , many players raised and then couldn't change formation , as for providing a screenshot , I mean come on , how can anyone make a screenshot of himself trying to change lineup with a frozen lineup , maybe soon we will start our cams each time we play COTK , so please , us players we just want solutions , you are not the enemy so no need to defend yourself to us , just help us with our problems and we are happy then , thank you for your understanding

Author: Athur Time: 2015-3-5 17:56

\o/ replied at 2015-3-5 00:07
Dear Athur
during personal contest , lineup was frozen and we couldn't change the formation unless w ...

Sir, each time when u want to change the formation, u need to save it after u changed the formation and this could only be done before the contest started, thx for ur understanding

Author: \o/ Time: 2015-3-5 20:52

Athur replied at 2015-3-5 17:56
Sir, each time when u want to change the formation, u need to save it after u changed the formatio ...

I am aware of that , when a new challenge is ready , we try to change the lineup before the 30 seconds lock time , we couldn't change it even when the timer was still at 1 minute and 30 seconds , that is the problem

Author: Sphinx54 Time: 2015-3-5 22:15

Athur replied at 2015-3-5 17:56
Sir, each time when u want to change the formation, u need to save it after u changed the formatio ...

It's not my first day playing COTK.. I am well aware that we have to save after changing the formation and before 30s left on the timer. The problem/issue/bug faced by many of us is that we cannot change the formation at all.

It's been more than a week and there is no resolution from you.

Would appreciate a prompt and fair reply from you on this matter.

Author: Sphinx54 Time: 2015-3-5 22:26
[attach]1777[/attach]

Author: Athur Time: 2015-3-6 15:21
Sir, appreciated for ur info, and we'll fix it asap, thx for ur understanding, pls be more patient

Author: Sphinx54 Time: 2015-3-7 02:22

Athur replied at 2015-3-6 15:21
Sir, appreciated for ur info, and we'll fix it asap, thx for ur understanding, pls be more patient

So when will we be expecting the refund of our gold?

Author: Sphinx54 Time: 2015-3-9 13:04
Hi GM, why is my account locked？

Author: Sphinx54 Time: 2015-3-9 13:05

Sphinx54 replied at 2015-3-9 13:04
Hi GM, why is my account locked？

Is this how u treat your VIP players?

Author: Athur Time: 2015-3-9 18:26

Sphinx54 replied at 2015-3-9 13:04
Hi GM, why is my account locked？

Sir, pls provide us ur ign and server ,thx

Author: Sphinx54 Time: 2015-3-9 19:37

Athur replied at 2015-3-9 18:26
Sir, pls provide us ur ign and server ,thx

It's in the very first post.

S15 - Yonnglves

Author: Athur Time: 2015-3-10 11:13

Sphinx54 replied at 2015-3-9 19:37
It's in the very first post.

S15 - Yonnglves

Sir, can u login now, and if not, pls provide the correct ign and server, thx

Author: Sphinx54 Time: 2015-3-10 18:56
No. I still cannot login. S15 - Yonnglves (this is the correct ign and sever)

Pls rectify the problem asap.

Author: Sphinx54 Time: 2015-3-11 19:47

Athur replied at 2015-3-10 11:13
Sir, can u login now, and if not, pls provide the correct ign and server, thx

I still cannot login. Are u doing anything to solve my problem

Author: Sphinx54 Time: 2015-3-13 21:34
Its been 1 week and i still cannot login. What the hell is going on.

Author: Beren Time: 2015-3-14 01:49
Wah yoong i think you retired bro
GM please resolve the problem
Crazy GM Yonnglves is high vip
Tell your vip yong gm is fast respond if tell your vip
CaoYung s15

Author: Sphinx54 Time: 2015-3-14 17:37
Arthur, come out come out, wherever you are...

Author: Sphinx54 Time: 2015-3-16 20:56

Athur replied at 2015-3-10 11:13
Sir, can u login now, and if not, pls provide the correct ign and server, thx

It's been more than a week and I still cannot login. Pls provide an update on the status

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