Heyshell Games Forum

Title: Arthur please help [Print this page]

Author: Hawkx Time: 2015-2-25 08:09
Title: Arthur please help
Many accounts have either hacked or banned,kAKATUA is one of these accounts S18/S15 I can't find a bann list with these accounts on it ,this is not a clone account and the owner is not happy.he needs some sort of explanation to what is happening

Thanks Arthur

Author: Athur Time: 2015-2-25 10:11
Sir, Based on ur requirement , we've checked and the last time to login for this account is on Feb.25th and has not been banned, thx for ur understanding

Author: Hawkx Time: 2015-2-25 11:57

Athur replied at 2015-2-25 10:11
Sir, Based on ur requirement , we've checked and the last time to login for this account is on Feb.2 ...

Thank you Arthur but now we have a bigger problem someone managed to see our pass words and 5 accounts have been stolen how do the people reclaim their own account?

Author: Blurguy Time: 2015-2-25 13:41
Arthur can you lock the said account and restore the original email so the original owner can retrieve back the account ??

Author: sapiaja Time: 2015-2-25 15:33
Id lubu vip 7 (singaporian id) wu 18
Id kakaktua vip 4 (malik) wu 18
Id kart99 vip dunno (kartono) wu 15
Id gimikstan (gimik) wu 18

And 1 more i forgot arthur
Sapiaja vip 5 wu 18

Author: Hawkx Time: 2015-2-25 15:35

sapiaja replied at 2015-2-25 15:33
Id lubu vip 7 (singaporian id) wu 18
Id kakaktua vip 4 (malik) wu 18
Id kart99 vip dunno (kartono) w ...

All these accounts have been stolen we need them all frozen until owners can reclaim them

Author: Secretly Time: 2015-2-25 16:55
wait until u old la... GM only know money.... No money no action...

Author: Laugh Time: 2015-2-25 18:47
No use u complaint.. The WORST GM EVER !

Author: Athur Time: 2015-2-26 09:51
Sir, due to some personal info may be referred. pls send this to our FB or email address, thx for ur understanding

Author: Hawkx Time: 2015-2-27 05:44

Athur replied at 2015-2-26 09:51
Sir, due to some personal info may be referred. pls send this to our FB or email address, thx for ur ...

Personal info really this guy didnt give personal info to steal the accounts now he's kicking us out of our castles with our own accounts

Author: Hawkx Time: 2015-2-27 07:21
Arthur you must be able to see these accounts all had there pass words changed all with in a week . There is the information you need ,these accounts are now attacking our castles and evicting us from them.we need help

Author: Athur Time: 2015-2-27 11:07

Hawkx replied at 2015-2-27 07:21
Arthur you must be able to see these accounts all had there pass words changed all with in a week . ...

Sir, pls don't worry, we'll try our best to help u, but in order to keep ur personal info safety, pls send it to our FB or email, once we receive it, we'll help u solve it asap, kindly hope u could understand

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