Heyshell Games Forum

Title: Words ( color ) bugs [Print this page]

Author: stonemanlz Time: 2015-4-19 16:12
Title: Words ( color ) bugs
All words color is black in my game. I can't see anything it says. I had tried reinstall n rebooted my device but still the same. Plz fix it

Author: COTK-Chen Time: 2015-4-20 18:41
Sorry for what you have experienced. To offer you better service, screenshots and your mobile phone model is needed. Thanks for your cooperation.

Author: stonemanlz Time: 2015-4-21 18:58
Black words. I can't see

Author: stonemanlz Time: 2015-4-21 19:06
Also this was what happened in event. My Xu Chu got stuck with in war status. I tried re logged. I tried rebooted my device. I tried fired Xu Chu and rehired but nothing worked. Then I tried fired Xu Chu and hired Zlaio then my Gou Jia automatically teleport to same city and stuck there. All tourney I always Rank 1 before merger. All merger I can rank 3-4 but because off this I got "Rising Star" this game made me less and less interest of playing.

Author: COTK-Chen Time: 2015-4-21 19:42

stonemanlz replied at 2015-4-21 19:06
Also this was what happened in event. My Xu Chu got stuck with in war status. I tried re logged. I t ...

Thanks for your reply. We would like to know your device model so that we can check it for you ASAP.

Author: stonemanlz Time: 2015-4-21 19:53
iPhone 6 Plus

Author: COTK-Chen Time: 2015-4-21 20:04

stonemanlz replied at 2015-4-21 19:53
iPhone 6 Plus

Your advice is very informative and meaningful! Thanks a lot. However, I have to admit that we need some time to solve this technical problem. We will try to solve it ASAP. You will be informed of any new progress. Thanks for your support all the time.

Author: COTK-Chen Time: 2015-4-22 20:49

stonemanlz replied at 2015-4-21 19:53
iPhone 6 Plus

We have tested the game on iPhone 6 plus and it worked well. Sorry that your problem is still unsolved now. ( The picture below are part of the screenshots from the iPhone 6 plus tested)
Please make sure that your cellphone is in good condition first and then go to http://www.heyshell.com/cot/download/ to download the setup package for iphone.
You are strongly advised to download the latest version for iPhone to be released about 16 hours later and you may try it to see if the fonts have come back to normal.
Thanks for your understanding and cooperation.
[attach]2197[/attach]

[attach]2198[/attach]

Author: ry4i7 Time: 2015-4-22 21:23
have experienced this always too ,and in my opinion and after i keep check it out , the chat become black ,when we disconnect from the game ,and then click login again right away
also when we choose the change id menu in i phone , after that will be go to front login page,and then when we login the chat also become black all

my suggestion stonemanlz is ,try to closed cotk from iphone and then open it again ,wait it to checking network and updating first then login again everytime want to change id or everytime disconnect,that will fix the black word problem

for tourney must from heyshell team to check it lol,because all experienced that way too and so stressfull that we cannot use that gen again until that tourney ends

Author: COTK-Chen Time: 2015-4-23 11:12

ry4i7 replied at 2015-4-22 21:23
have experienced this always too ,and in my opinion and after i keep check it out , the chat become ...

Thanks so much for your encouraging solutions to this problem.
We recognize that there are still many improvements we can do related to not only service but also technology.
All in all, thank you for sharing your experience. It is very helpful.

Author: stonemanlz Time: 2015-5-4 04:52
My problems still unsolved. When I first signed in it was fine. Then 5 minutes later black letters came back again. I tried use Android but still giving me same problem. My guess is maybe bug in my account? Please check for me. Bierbooth s.20

Author: FockYerDodder Time: 2015-5-4 11:58
need new server

Author: SteelBarr Time: 2015-5-4 14:53

COTK-Chen replied at 2015-4-23 11:12
Thanks so much for your encouraging solutions to this problem.
We recognize that there are still ...

I also have the problem with black letters like on the screenshots above. But it is not all the time. At some point it just breaks and doesnt work

Have to leave up and enter again, which is disturbing during events.

Author: COTK-Chen Time: 2015-5-4 15:16

SteelBarr replied at 2015-5-4 14:53
I also have the problem with black letters like on the screenshots above. But it is not all the ti ...

I have read your PM, thank you so much.
This problem has been recorded.
Sorry for the trouble.

Author: SteelBarr Time: 2015-5-4 17:54

COTK-Chen replied at 2015-5-4 15:16
I have read your PM, thank you so much.
This problem has been recorded.
Sorry for the trouble.

Thank you

Author: kohHh Time: 2015-5-4 21:59
Samsung S6 Edge.
pixelated graphics for a new model phone. unacceptable

Author: FockYerDodder Time: 2015-5-4 23:53

kohHh replied at 2015-5-4 21:59
Samsung S6 Edge.
pixelated graphics for a new model phone. unacceptable

o.o the sexy diao chan got uncureable diseases

Author: stonemanlz Time: 2015-5-5 05:26
Your DChan is turning to Hulk lol

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