Heyshell Games Forum

Title: issues logging in [Print this page]

Author: goblinboy    Time: 2015-4-23 04:46
Title: issues logging in
i cant seem to get the game to load tried the site then tried from facebook just gets to the black screen wiht the horse and thats it

Author: COTK-Chen    Time: 2015-4-23 11:19
If you use certain models of Samsung  or some of Android cellphones, you are advised to download APK from http://www.heyshell.com/cot/download/.
While you log in through computer, we advise you to scan and clear the buffer of your browser and computer.
Besides, please make sure that your Internet connection is under good condition. The faster, the better.
But today a small period of time is needed due to the release of our new version. During that period, players may not be able to log in. http://bbs.heyshell.com/forum.ph ... &extra=page%3D1
Thanks for your understanding.
Author: goblinboy    Time: 2015-4-23 11:27
ah ok so give it a day see if it clears up
Author: COTK-Chen    Time: 2015-4-23 11:30
goblinboy replied at 2015-4-23 11:27
ah ok so give it a day see if it clears up

Dear player, we want to make it ASAP. Thanks for your understanding.
Author: goblinboy    Time: 2015-4-23 11:33
i understand just saying ill give it a bit see if the issue clears up before i recontact
Author: COTK-Chen    Time: 2015-4-23 11:34
goblinboy replied at 2015-4-23 11:33
i understand just saying ill give it a bit see if the issue clears up before i recontact

Thank you.
Author: Red225    Time: 2015-4-23 14:08
huft...i try update new version from playstore after updating that trouble still same black screen now i try instal apk from heysell i dont know thats will work or nothing.
My device Samsung Tab 2 serial no:GT P-31000 android jellybean and ram 1 G.
Author: COTK-Chen    Time: 2015-4-23 14:19
Edited by COTK-Chen at 2015-4-23 15:19
Red225 replied at 2015-4-23 14:08
huft...i try update new version from playstore after updating that trouble still same black screen n ...

Your request has been recorded and we will contact you after finding out reason and solution.
Go to  http://bbs.heyshell.com/forum.ph ... &extra=page%3D1 for more details.
Author: COTK-Chen    Time: 2015-4-23 15:22
goblinboy replied at 2015-4-23 11:27
ah ok so give it a day see if it clears up

Glad to tell you that our new version is available now. Thanks for your understanding.
Go to  http://bbs.heyshell.com/forum.php?mod=viewthread&tid=2717&extra=page%3D1 for more details.
Author: Red225    Time: 2015-4-23 17:49
thanks mr chen i suscess install apk from heysell without trouble.

Author: COTK-Chen    Time: 2015-4-23 17:52
Red225 replied at 2015-4-23 17:49
thanks mr chen i suscess install apk from heysell without trouble.

Glad to read your reply. And you are always welcome.
Author: ReedWerne    Time: 2015-4-23 18:16
i cant login with my acc after upgrade today.whats going on?
Author: COTK-Chen    Time: 2015-4-23 18:22
ReedWerne replied at 2015-4-23 18:16
i cant login with my acc after upgrade today.whats going on?

Before our new version was released, all servers are blocked for updates. That period is about 12:30 to 13:30 today. But now it is available. Would you mind try to log in again? Sorry for bringing you trouble. Go to http://bbs.heyshell.com/forum.ph ... &extra=page%3D1 for more details.
Author: goblinboy    Time: 2015-4-24 00:33
still stuck on the loading screen black screen man on horse
Author: saangAnwar    Time: 2015-4-24 12:45
after update, i cant login. Then i try to re install. The trouble has fix. But now, every time i play, it always getting lag. So, i have to re login, again and again it is always same. lag again. What's going on? Any solution ?
Author: goblinboy    Time: 2015-4-24 17:18
im trying to play on pc




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