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Title: Wheel of Fortune - H.Y.Ying, M.Y.Lu and Lantern! [Print this page]

Author: COTK-Chen Time: 2016-4-28 21:59
Title: Wheel of Fortune - H.Y.Ying, M.Y.Lu and Lantern!
Edited by COTK-Chen at 2016-4-28 21:59

Wheel of Fortune is an event of chance. With fantastic prizes, everyone is a winner. It is also quick and easy to play. In this event, you can get special heroes H.Y.Ying, M.Y.Lu and Lantern!
Wheel of Fortune can be easily found in game under the icon ‘Event’ during the event time. Then you can spend 50 Gold to start the wheel to try your luck and collect your prize. The items will be chosen randomly. Winning really couldn’t be easier!
Wheel of Fortune can be easily found in game under the icon ‘Event’ during the event time. Then you can spend 50 Gold to start the wheel to try your luck and collect your prize. The items will be chosen randomly. Winning really couldn’t be easier!

[attach]5998[/attach]

Time: Apr. 29th - May 1st (GMT+8)
Server: S1 - S55
Details:
When you roll the Wheel of Fortune, your daily free chance will be used first. And then, your Gold will be consumed.
When the pointer of wheel stops completely, the corresponding rewards will be shown to you. Then you need to claim first before starting the next roll. The options you have are as follows:
>> Free Chances - Roll the wheel for free. Players will get 1 free chance at 00:00 a.m. every day.
>> Start - Spend 50 Gold to roll the wheel. Gold will be deducted the moment you click start button.
>> Claim - Claim the rewards you get. Claiming does not cost Gold.
>> Rank - Players joining this event will be listed on the Normal rank and receive the ranking rewards after event. Players spending more than 30K Gold in this event will rank the Elite Rank and get a gift pack! Hersbit(+25) is there for No.1 and Lanterns(+23) are waiting for No.2 and No.3.
Notes:
1. Free chances will be given to players at 00:00 a.m. every day.
2. Lv. 70 is required to join this event.
3. Gold will be deducted if you have no free chances.
4. Claiming does not cost Gold.
5. Please claim all the rewards before the event ends.
6. Players consuming the same amount of gold in this event will rank the same on the list and they will receive that same reward.

Author: duncan111111111 Time: 2016-4-29 08:41
I landed on +23 lantern and recieved nothing. My side i should report. Please help because out of 6 spins it was the only good thing i kind of got. Road block S51

Author: ric Time: 2016-4-29 10:22
Edited by ric at 2016-4-29 10:30

Goodness until today still seeing bugs.....

http://bbs.heyshell.com/forum.ph ... &extra=page%3D3

Look at the attached and you know that GM is not interested in solving the bugs as this is a good chance for them to earn a lot from us without giving what we got.

Just take note they will not honor it and will just return only 50% of the gold if there are any bugs!!!

This is so unethical way of doing biz towards their loyal gamers......

Just reported to Apple or Goggle play you will get a full refund just like many who did it

Author: COTK-Chen Time: 2016-4-29 11:59

duncan111111111 replied at 2016-4-29 08:41
I landed on +23 lantern and recieved nothing. My side i should report. Please help because out of 6 ...

Thanks for your feedback, we'll take that seriously.

Author: COTK-Chen Time: 2016-4-29 12:47

ric replied at 2016-4-29 10:22
Goodness until today still seeing bugs.....

http://bbs.heyshell.com/forum.php?mod=viewthread&tid=58 ...

Dear player, we have been checking this issue all the time. And we are trying to find a satisfying solution. And I am afraid we can not agree the accusation that 'we did not give what you got in order to make illegal profit'. This is a display problem. That's to say, where the pointer lands is not the item system works out. Hope you could understand.

Author: ric Time: 2016-4-29 14:32
Hi Chen,

Thanks for your reply. Nevertheless here are my points:-

1) This is not your 1st wheel contest. This wheel has happens for more then 2 years and still got bugs?
2) We are ok with the transparency that there is a quota for each wheel, but why can't you Folks just said what is the percentage of people will be receiving? Ultimately in anything there is a percentage set forth which we can totally understand. In fact this thing is a program and I can understand that you guys can set that in the programming which is nothing new in the world of programming.
3) With so many evidences provided with picture captured you are still not honoring the gift but replace with a 50% gold, you are telling me this is right and just to the gamers?? Imagine yourself in the shoe of the gamers that you have put in so much gold and tried so hard and eventually the wheel lands on the icon but claim nothing tell me how you feel?!?

Anyway I am not a victim of any of the situations but am just speaking my point that as a programmers bugs can be resolved and it should not take more then 3 months to resolve it. And with the log you guys have it should not even take more then a week to investigate. Personally in view of customer service you have failed greatly. Kindly look into this and stop treating us as if we are ignorance about programming and the gaming world.

Thanks in advance for your kind attention.

Author: smithyphoeb Time: 2016-4-29 14:59
Lately heyshell event r ridiculous, 3of our country players also ever happened this same bugs, after claimed it nothing n gm said we got ro. Hit egg also same, one of our country player recharge 135k golds (more than the sum of vip9 gold u know) in 3days still cant get zuoci. Omg! Gm u really need to know that we are working hard to earn those money. Your event luck rate are really non sense.

S39 wu Bakerphoeb

Author: COTK-Chen Time: 2016-4-29 15:57
Edited by COTK-Chen at 2016-4-29 15:59

ric replied at 2016-4-29 14:32
Hi Chen,

Thanks for your reply. Nevertheless here are my points:-

Hi ric, thanks for your support. I'm afraid you have some misunderstanding about our game, and here we will explain you about what you said:

1) It is a reality that the wheel event has been online for 2 years, but this kind of issue has been appeared recently, and we are sorry for the inconvenience we made for the players, this is not expected by us either, and with our effort, I'm sure this issue will be solved in the near future;
2) About the program thing, in fact, the value of each resource we put in the wheel is more than 50G, in this sense, this is a valuable event. And btw, what resources do you expect to put into the wheel?
3) It is important for us to treat every player with the attitude of honest and earnest. We are happy to accept any sincere and worthful suggestion, and we welcome all the players to point the insufficient of us. We are trying our best to make a wonderful game for all the players.

Have fun!

Author: ric Time: 2016-4-29 16:49
Hi Chen,

Thanks for valuing the players through words but I only believe in action which speaks louder then words.

And also I am not discrediting the effort in making this game a good experience by the team. This game is good but there is a balance that need to address in order to attract more new players and value the long supporting players. I am sure you want this game to stay else the team will not be wasting time to try to improve it or make it even better. Lastly I believe there are tonnes of suggestions out there and so far I only see one statement "Thanks for your suggestion, we have noted down". Been a year and not even 10% of the ideas were adopted.....

Thanks once again for responding and hope to see a better COTK

Author: COTK-Chen Time: 2016-4-29 19:05

ric replied at 2016-4-29 16:49
Hi Chen,

Thanks for valuing the players through words but I only believe in action which speaks lou ...

Hi ric,
Thank you for your honest advice, and we are listening, regardless of the past or the future, we will still listening and record the good suggestion of the players, and that's not just the expression like "Thanks for your suggestion, we have noted down", we have seen every suggestion of the player and try to make improvement, your support and trust are the motivation for us to go forward!

Author: Lime Time: 2016-4-29 21:19
This is a scam!!!!

Author: Lime Time: 2016-4-29 21:20
REPORT TO ITUNES!!

Author: Aris3479 Time: 2016-4-30 14:28
I think players should be fair about this issue also.
GM didnt cheat about this matter.

My friend still get Yueying & Zuoci from last event.
Most still have the prize..

And for GM, it is ur game. if there is a system error/bugs, u cant expect players to take the cost from it. eventhough i do know it was easy to make fake screenshot using photoshop.. hope u can be wise about this issue mr. GM

Author: smithyphoeb Time: 2016-4-30 14:47

Aris3479 replied at 2016-4-30 14:28
I think players should be fair about this issue also.
GM didnt cheat about this matter.

Hi Aris, Somehow when a player can rc 135k golds in 3days, they only dont understand with that money he can buy the cheapest car in indonesia but cant get zuoci????! U know how it feel?
Gm may can explain he have no luck, but pls give high spender a new standard to get what he want, pls dont tell them all r depend on luck. Thank you

Author: nofeeling Time: 2016-4-30 20:21
If there is a benefit of doubt, then the benefit should goes to your customer......none of this excuses. Give the guy his Lantern which he no doubt reserve it.

Author: roxii Time: 2016-5-2 16:53

Aris3479 replied at 2016-4-30 14:28
I think players should be fair about this issue also.
GM didnt cheat about this matter.

For the Screenshot problem, I think I can suggest one solution. Let's make an example of this event, the biggest prizes are H.Y.Ying, MYLu and Lantern. Say if any player from S55 got prize Lantern, it would show to all other players in S55, just like you made list of people who spent how much gold during Wheel. This way, he can't just show you fake Photoshop, and other players in other country can also say he is scam or not. Of course you can check in your system Log and say he didn't get prizes but this way would be more "Transparency".

For the Luck issue, I suggest the S-hero can buy direct using amount of gold for big spenders. Say if ZuoCi can get using 30k Gold (which is 300,000 Voucher), some people would willingly buy and didn't see it as cheat. For now, the other player in this thread spent 135k Gold (which is 1,350,000 Voucher, can buy 3 Kings + Awaken one King hero), and he didn't get ZuoCi, he will feel cheated of course. You can set the reasonable prizes for S-Hero based on their usefulness. So, big spender don't have to pray on Luck (which will almost never happen to them). I feel this game has many gold traps and some people may really angry and quit this game becoz of those traps and we are hoping Gm should consider those facts.

Author: duncan111111111 Time: 2016-6-6 22:44

duncan111111111 replied at 2016-4-29 08:41
I landed on +23 lantern and recieved nothing. My side i should report. Please help because out of 6 ...

Still nothing. If this were not a lantern i would not be upset. This is the SECOND time your game bugged me out of something. This has taken too damn long. If you want my money this will be remedied.

Author: COTK-Chen Time: 2016-6-7 17:52

duncan111111111 replied at 2016-6-6 22:44
Still nothing. If this were not a lantern i would not be upset. This is the SECOND time your game ...

Dear player, we had sent PM to you and pls check it.

Author: Birdwarne Time: 2016-6-7 20:02
Hahaha money fly

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