Support lowering of gold price!

[rc]

Hi again...
seems like no respond again from Mr GM..
I wondering did he even read this forums...
considering to quit this game for good too.

vip 9
5% more to vip 10

Hawkx

I feel like I have been raped after reading this post ,no wonder chinese players so powerful ,this almost feels racist , I'm am discussed in this and suport you fully on this mater .please keep this going more people see this the more support you will gain

Shawn888

Guys, FYI I have a friend in the gaming industry and he told me for this type of games. it only cost US$ 40K - US$ 50K to write the gaming programme in China

ShuAegis

Firstly, we need more players participating in this vote, so please spread this post link (http://bbs.heyshell.com/forum.php?mod=viewthread&tid=1798) to your respective server and country. Thanks.

Secondly, given that heyshell is redistributing and rebranding the chinese game, I can understand if the price here is more expensive than the original. Most likely Heyshell have to pay some form of royalty fees to the original developer, in addition to covering their own operational expenses and making a profit on top of that. Even if it turns out Heyshell and the original chinese game developer are in the same business group, I can still understand the reason for adopting a different pricing strategy for local and international market.

Thirdly, however, I do think Heyshell hasn’t allocate enough work (i.e. funds) into making this game more acceptable for the international market. The quality and response time of support (think Arthur), the very low quality standard on documentation (incomprehensible at times, and plagued with spelling & grammatical errors), the obvious cherry-picking on banning the use of clone accounts, the very self-centred message regarding “fake recharge” that we all have to see every time we login (I personally find it offensive)… all of these suggest a small shop operation that has very little capability (again read: funds allocated) to deal with the international market.

Fourthly, given the 3rd point above, I do think this 3x gold price increase compared to the original Chinese game is really unjustified. We’re given sub-standard support & lower quality of documentation (at least the Chinese players won’t have translation problem nor have to face inarticulate support personnel), practically no added-value at all compared to the original game, and yet we have to pay 3x higher? If Heyshell management has any clue at all, they should at least understood that no business can be sustained in this way unless it’s a monopoly of basic human needs; or b) it’s a monopoly of a thing that addicts need.

Finally, given the above, I suggest Heyshell to either lower the gold price to a more reasonable level, or drastically improve the support and customer service experience, or any other initiatives that give us more value compared to the original game players. If there's no step taken to implement any of these soon, I will assume Heyshell does see itself like a drug dealer providing an expensive fix to their already hooked customers (the players), and therefore see no reason to take any feedback seriously: after all, who needs to listen to addicts, they will always come back for more fix regardless their complaint, won’t they?

In which case I rest my case, and will simply prove Heyshell wrong by quitting this game for good.

Cheers,
A VIP 8

Dhafe

Great posting Bro YunFei... Now let us see what GM reaction... Hope the gold price will be same like in the original version.
-Dartztyle s9-
-Dhafe s.14-

Hocky1131

Many players already sound their disagreement over the price of gold in this game. I personally think that if there is still no response at all from the management, means this forum is only read by those low rank officers of service department who cant make the job well done. What harm will it makes to you only to forward these messages from the players to the authorized or decision making leader and then come back to us with a certain answer? I think we deserve far much respect here.

[rc]

Hi..
I have filed a several complained to GM over this issues too, but seems like our dearest Mr gm didn't even bother explaining !!!
this had been very frustrating. The only respond i gt is " the Chinese server had a different developer "
I guess GM try to bluff everyone believing that crap excuses...
what a total joke on management !!!!

BlueFire

Voted, great post Yunfei Hope GM listen to us and adjust the gold package in a fair manner.

MerLynn

Dear Bos,

First of all, I want to say thank you to my brother to raise this issue up and I would like to agree of his comment and solution.

Our GM also want a fair play that we could seen in our user interface notification. It would be sound amazing if our GM can perform converter.
Actually, I also want our GM to do some "adjustment" like give bonus from our past period top up but I understood that you can't finish it all issue at the same time.

Please listen to our request to convert or adjust our payment. Hopefully GM can accept and answer our small request as soon as possible and thank you.

Regrads,
MerLynn S18

atrenis

Well they cant exactly change this unless they are willing to refund or rebate in gold to those whom have already spend thousands on this game so i am guessing nothing is going to be done about this.