How to get refund when the payment taken but no recharge points

WarzS8

If we recharge thru PayPal, the payment would be taken out from our credit card and no recharge point issue to us, how can we cancel and get the refund?  This is the serious problem because it stop many players from recharge.  We are waiting to get this problem solved before recharge again.
all shu server 8 members need your helps

DonKan

Yes GM, is rc thru paypal is not allow anymore? If not u should not put it in the payment options. Rc thru ingame still ok thought. And please revise your gold prices, I heard that chinese server gold usd 100 can get 6300G. Is this fair to us? Or shall we all move to the friendly and convenient chinese server.

Drei

That serious problem if we recharge via paypal..coz there is not enough prove if we transfer n it will cause corrupt in heyshell..hope can solve that problem immediately.thx

devil_eye

What? If recharge through paypal is not allow anymore? Then why we still see the choice there in game or Heyshell website?
So if somebody has already recharge through paypal and don't get any credit, who is going to responsible for that? GM or paypal?

CharAznable

Gm and heyshell putting trap for those who use paypal to rc?

MaChau

Dont tell me heyshell now rop user now

zhoA

Maybe all of shu s8 used fake gold? I have no problem using paypal.

Stratagem

A lot of issues when recharging via different channels, not just paypal.   Please fix immediately - it cant be legal for you to take the money and not provide the gold.

patyapkc

Legal issue between heyshell and paypal shouldn't be pass over to the player , since heyshell provided the alternative to recharge through PayPal , heyshell should honor it , please release the gold after checking

SunQuanWu

My twin Hondarr from Wei s8 did 2 times rc with cards and received no gold whztsoever... When noticing this je went to GM or GM to him cant remember and there was no action taken to give him money back or equal gold to his acc, he has payment proofs and GM can easily Check on that date if gold was given to him but no, nothing at all is that how problèmes should be solved!????!

Pls GM considère atleast à Check on thé dates mentioned and not just say it doesnt happen...

Greetings keiji s8