Recharge Problem

jody

Dear GM,

I already buy heyshell point with MOL twice... but it didnt change my heyshell point...
Where should I report this..?


Thanks

jody

GM please fix this....
and this is 3rd in the row... buy via GV but it doesnt add my heyshell point

Athur

Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

jody

ok Admin here the information :

>> server 7 united front
>> my IGN : jody
>> 1st on June 4th 2014
      28 points via MOL
      order ID : MP18914892

>> 2nd on June 4th 2014
      2 points via MOL
     order ID : MP18915968

>> 3rd on 6th June 2014
      2 points via Gudang Voucher
      voucher code : Hoztx-CTvfI-MVbC1-VX9IF

>> 4th on 6th June 2014
      1 point via Gudang Voucher
      voucher code : E7x94-vykzr-npsBD-LGQc1

>> 5th on 7th June 2014
      1 point via Gudang Voucher
      voucher code : Dl8QF-95pHI-nQ4Rr-ynVJV
     

Please resolve this Admin...
Thanks

jody

i am still waiting

jody

c'mon GM or admin please resolve my problems.... there 5 transaction has failed...
and I want to participate in this egg event...

To be record, I am vip 7... and this is the way u guys deal with your vip members...????

Ipman

Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

Athur

Hello, your probelm is recorded. It may need some time. Please be patient.

Athur

Ipman replied at 2014-6-9 16:32
Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

Hi, please provide information below:
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

Athur

Sorry for lateness, We are not working on weekends. Hope you understand. Our staffs will check it as soon as possible.