Lost gems when level up Crystal

Roshambo

GM need to check why I lost 2 level 9 gems when I burnished a crystal.
Initiative should have gone up 2 after and it didn't and my crystal stayed at level 0.
What compensation will I get?
I shouldn't need to give a SS... You should be able to check history.. Happened within the last 48hrs

Roshambo

Ign -- Roshambo Shu38

COTK-Chen

Roshambo replied at 2016-3-27 08:17
Ign -- Roshambo Shu38

We can find your gem combination record on Mar. 26th but no burnishing record on these days.

Roshambo

Wow !
Am I suppose to laugh or cry at your answer?
Maybe I should go leave a big steaming turd on my neighbours lawn?
That's what I feel you done to me..
So unfortunate as your customer I get cheated by system (I know it 100%)
Many of the gems come from your "new and improved" Wheel of Fortune!
LMFAO -- some fortune for me!!!

I have heard of many glitches from other players but I suggest you get the glitch out of your business practice of not giving 2 sh1ts about your customers!!!

I enjoy this game and often reach a goal I make whether be Exp level/horcrux level/getting high rank in events etc.
I have a new goal now and you will see it in your wallet.. Oh wait no you won't

clark

you are making big mistake GM. Roshambo is big spenders and this is how you treat extremely valuable VIP?
poor rosh