Heyshell Games Forum

Title: Gold purchase shortfall [Print this page]

Author: Mag Time: 2016-7-1 07:42
Title: Gold purchase shortfall
Edited by Mag at 2016-7-1 08:01

Kindly help to check on the last transaction of 660 golds as google email 4 successfully done.Actual only three transacted ingame

Total for the day was 4 times purchased with the last one not transacted.
Prior to the last 2 transactions, a total of 6 hammers were received. All have been used.

Following up with another 2 transaction which only one was done. Hammers received 3.

Gmail from google shows 4 transaction for deduction were made.

Kindly for your advice.

Thanks
Ign. Maggi
S38

Author: Birdwarne Time: 2016-7-1 07:50
Good morning

Author: Mag Time: 2016-7-1 07:52
Morning mate

Author: Mag Time: 2016-7-1 19:51
Thanks for rectifying the issue.
I have received the shortfall.

Thanks

Author: Mag Time: 2016-7-1 23:37
Hello sir,

Kindly check the last transaction at 23.29pm and help rectify again

Thanks

Author: COTK-Chen Time: 2016-7-4 18:15
Dear player, did you received the transaction yet? Sometimes there might be some delay of third-party payment channel. Thank you for your understanding.

Author: Mag Time: 2016-7-6 16:07
Hi Chen
The above issue was resolved but just happen a new one where the amount was suddenly reduce from 600 plus to 300 today.
There were no use of my gold when it reach 600 plus

Kindly for your investigation.
Thanks

Author: COTK-Chen Time: 2016-7-7 10:07
Dear player, we would liek to check for you, could you offer us your ign and server again? Because we can not find Maggi in S38, thx for your cooperation.

Author: Mag Time: 2016-7-7 12:52
Hi Chen
My ign is maggi previously from S49 which merge with S38.

Thank you

Author: COTK-Chen Time: 2016-7-7 14:54
Dear player, we had checked for you and found that you had signed up a legion in 15:19 yesterday, and then you had cost 300 gold in legion(including Inspire, lightening and Defense, the more people, the more gold you cost).

Author: Mag Time: 2016-7-7 21:28
Oh OK thanks

First time cast legion with so many ppl.
You are correct and it's my ignorance.

Thanks for the clarification.

Best Regards

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