Recharge Problem

jody

Dear GM,

I already buy heyshell point with MOL twice... but it didnt change my heyshell point...
Where should I report this..?


Thanks

jody

Athur replied at 2014-6-12 11:26
Hello jody, remember to procvide the order screenshot.

admin... what if i cant provide order screenshots..? cause i didnt make an ss when i order it...
is it means my problem cant be solved..?
if it could be solve in other way, please help me..
but if it couldnt without order ss and i lost my money, so be it...

as i mentioned in my last post
"my biggest concern is that I need to be certain that the problem will not happen when I recharging again... cause i want and need to recharge as soon as possible, but i am affraid it will fail again..."

but i need to recharge... so i will recharge again and this time i am make sure i will make screenshot at all pages... this is a good lesson tho...

my sugesstion is, since this problem happen to many players recently, so u guys must check your payment system...

well thats all.... thanks to u admin for spare your time with me...

Ipman

Hello admin,how about my problem?can be resolved?

Athur

Hello jody, remember to procvide the order screenshot.

jody

well admin... my biggest concern is that I need to be certain that the problem will not happen when I recharging again...

cause i want and need to recharge as soon as possible, but i am affraid it will fail again...

if u saw my screenshots, there are transactions that only buy for 1 point..
cause I was just checking if I could recharge it or not

AriefNewbie

Edited by AriefNewbie at 2014-6-11 20:48

Hey Admin COTK . can u solve my problem ? i just recharge before but with wrong account , or my 2nd account on same server . i want that point can back to my real account .
That Have the point :
IGN      : ChangBuih
Server : S14 - Barbarian Riot
To :
IGN : ☺RangLamo (ALT + 1025RangLamo)
Server : S14 - Barbarian Riot
Hope u can solve my problem .

Regards,
Admin COTK's

jody

Athur replied at 2014-6-11 11:47
Hello, remember to take an order screenshot please.

sorry admin, what do u mean by order screenshot..?

is it when the browser pop up another page that mention our payment was successful..?

Athur

Hello, remember to take an order screenshot please.

jody

Athur replied at 2014-6-10 16:33
Hello jody, remember to provide your order screenshots for us.

sorry Admin.... busy day
so these are the screenshot

MOL



MOL 1st



MOL 2nd



GudangVoucher



GV 1st



GV 2nd



GV 3rd



GV 4th



well thats all...
I hope you guys can make it quick response...

Ipman

How about me GM?