I didn't get my first place prize

Cowboy

Hello gms, I have been waiting for a response for days now. I won the last spin the wheel event, and have yet to receive the reward. I emailed you shortly after event days ago and you have yet to reply. Please contact me swiftly to fix this issue.

COTK-Chen

May I know your IGN and server? We will check it for you ASAP. Thank you for your patience.

Cowboy

S51, new dawn.

In game name cowboy

Do you guys compensate for these errors? I have gone days without items that could have benefited me greatly, plus spent a lot of time reaching out to you.

COTK-Chen

Cowboy replied at 2016-4-13 15:04
S51, new dawn.

In game name cowboy

We have confirmed this issue and will send you the rewards directly when you are online.

Cowboy

I'm online now for a tad longer.will be looking for package

olivermaur

thank you for all, my friends from WU S31

Cowboy

Got it, thank you.