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AdythiaDS replied at 2015-3-25 11:10
Surely GM will do nothing about that,since heyshell company already drain your money
Sir, pls don't worry, we'll better make improvement, and as u know, every day there're hundreds of thousands emails waiting for us to reply and no matter how many we received, we all try our best to give them response asap. Of course, there maybe some special circumstances, like, Sometimes maybe we didn't get the email players sent to us, if this happen, it may easily cause them to misunderstand us for not dealing with or delaying their problems. Therefore, next time, pls send it to our Fb or email, and once we receive it, we'll handle that asap, sincerely hope u could understand, in addition, there's sth that's beyond our control, like recharge, for example, u made recharge via GV, the points will not automatically back to u until we receive the notice from GV which shows u made recharge to us. If we don't receive, the system will not give the points back to u. So that's really not our fault, just only because we haven't receive the notice from the third party, sincerely hope u could understand. Hope this would iron out the misunderstanding between us. thx |
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