Support lowering of gold price!

ShuAegis

Firstly, we need more players participating in this vote, so please spread this post link (http://bbs.heyshell.com/forum.php?mod=viewthread&tid=1798) to your respective server and country. Thanks.

Secondly, given that heyshell is redistributing and rebranding the chinese game, I can understand if the price here is more expensive than the original. Most likely Heyshell have to pay some form of royalty fees to the original developer, in addition to covering their own operational expenses and making a profit on top of that. Even if it turns out Heyshell and the original chinese game developer are in the same business group, I can still understand the reason for adopting a different pricing strategy for local and international market.

Thirdly, however, I do think Heyshell hasn’t allocate enough work (i.e. funds) into making this game more acceptable for the international market. The quality and response time of support (think Arthur), the very low quality standard on documentation (incomprehensible at times, and plagued with spelling & grammatical errors), the obvious cherry-picking on banning the use of clone accounts, the very self-centred message regarding “fake recharge” that we all have to see every time we login (I personally find it offensive)… all of these suggest a small shop operation that has very little capability (again read: funds allocated) to deal with the international market.

Fourthly, given the 3rd point above, I do think this 3x gold price increase compared to the original Chinese game is really unjustified. We’re given sub-standard support & lower quality of documentation (at least the Chinese players won’t have translation problem nor have to face inarticulate support personnel), practically no added-value at all compared to the original game, and yet we have to pay 3x higher? If Heyshell management has any clue at all, they should at least understood that no business can be sustained in this way unless it’s a monopoly of basic human needs; or b) it’s a monopoly of a thing that addicts need.

Finally, given the above, I suggest Heyshell to either lower the gold price to a more reasonable level, or drastically improve the support and customer service experience, or any other initiatives that give us more value compared to the original game players. If there's no step taken to implement any of these soon, I will assume Heyshell does see itself like a drug dealer providing an expensive fix to their already hooked customers (the players), and therefore see no reason to take any feedback seriously: after all, who needs to listen to addicts, they will always come back for more fix regardless their complaint, won’t they?

In which case I rest my case, and will simply prove Heyshell wrong by quitting this game for good.

Cheers,
A VIP 8