my id lost

sheeplanet

Hi sir,

Did you link your account with your email before?
If not, please send the character's information including name, job, level, guild, recharge history to our service mailbox: soul@corp.heyshell.com

Our staff will first verify your identity and then ask you to provide an email to link with your account.
After that, your account is under better protection, you can login with the email and reset the password through email.

Thank you very much!