GOLD RC not successful

HanHan24

Dear GM,

on 22nd feb i did Gold RC x :
1. 660 gold --> successful
2. 660 gold --> not yet goes to my account
3. 2300 gold --> not yet goes to my account

please give my gold urgently, since i check my transaction history and it was already charged to my Credit Card.

thank you and waiting for your reply  or my gold...
HanHan