Faulty wheel s31

DP777

hi GM, my server mate has reported issue with wheel of fortune. He has mylu in he wheel but can't claim. He has reported the issue to the GM since last wheel event but till now also no reply.extremely bad customer service

clark

oh my goodness!! poor that fella. I felt Heyshell is a big scammer. pity those spending thousand of golds to play and what they get in return is hell shit... if i were your server mate, tell them not to RC anymore and dont support this bad game..

KentY

poor customer service and yet delay to response to the issue even with evidence provided!!!

LumLum

I was made to understand this issue happened last month.. Players are definitely going to lose trust in this game if this issue keeps dragging... No reply? What a poor response from the game master..

PercyMarsh

shitty customer service.. You want to check the issue, then either give him MYLU or REFUND him the gold spent on the wheel and you can TAKE YOUR OWN SWEET TIME TO CHECK TILL YOU FEEL LIKE IT!!!

118

it is TOTALLY UNACCEPTABLE not to get it resolve after 1 MONTH. Please do some work GM after sucking all the hard earned monies from us. I used to be a high VIP player but have stop RC already after witnessing this kind of mistreatment. The whole server S31 aware of this issue and if still not resolved, you will not see any RC from S31. i will campaign aggressively and put comments on apps store too.

COTK-Chen

When your server mate clicked on the Claim,what did the screen show?or the icon of the claim cannot be clicked?

DP777

He has already answered them. Don't try stall time tactics. I can post every single screenshot of coversation here if needed. Everyone in the server is  restless

DP777

Here is sample of the screen shot

DP777

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