Trouble connecting to Heyshell server

FanofBabes

Team COTK,

Pls look into the issue on connecting to your main server.
Need to load so long just for your main website, heyshell.com.
Not to mention loading your app in facebook is even longer since yesterday.
Is there a problem routing from our side to your main server?
Packets keep dropping and I either get DC or cant even connect to your game through FB account.

FanofBabes

ganan replied at 2016-7-21 23:12
win 7 32 bit. will do bro
thanks

Hmm..Good luck, that's about all I can suggest.

ganan

FanofBabes replied at 2016-7-21 23:08
try clearing all your browser history.. everything..
If you have anything important back it up.
Wh ...

win 7 32 bit. will do bro
thanks

FanofBabes

ganan replied at 2016-7-21 22:58
already checked bro,im using wifi.
i checked the game using dev tools in facebook.there was error  ...

try clearing all your browser history.. everything..
If you have anything important back it up.
What OS u using, Mac or Windows?
Mac I'm not very sure but if windows just clear your history all of it and retry.

ganan

FanofBabes replied at 2016-7-21 16:26
I guess you need to check your modem.
You need to check if your laptop is on WiFi or LAN connectio ...

already checked bro,im using wifi.
i checked the game using dev tools in facebook.there was error 404 on history.css and history.js
i dunno what its mean but it cant load the game

FanofBabes

ganan replied at 2016-7-21 15:13
still cant play thru heyshell, facebook..maybe my laptop is broken

I guess you need to check your modem.
You need to check if your laptop is on WiFi or LAN connection.
If LAN need to check the cable connection.
If WIFI connection, check on your modem/router or if your laptop have already connected to your router/modem via wifi

ganan

FanofBabes replied at 2016-7-21 12:33
I'm able to login via FB now not as bad as few days ago.
You can try again.

still cant play thru heyshell, facebook..maybe my laptop is broken

FanofBabes

greenharle replied at 2016-7-21 09:13
any news about this problem? im still cant login

I'm able to login via FB now not as bad as few days ago.
You can try again.

greenharle

any news about this problem? im still cant login

COTK-Chen

Dear player, thx for your feedback, we will reflect this issue to our technical people, feel free to contact us if you had any question.