Account HACKED! Emailed & PM GM at FB for more then 16hours... No REPLY!

CliffKhoo

Dearest GM,


my account was hacked. IGN: Johnson888 from S21.

Heyshell emailed me on 6th July 2017 at 2217hours stating that my email associated with my account has been changed. (I didn't change at all)

They wrote, If this wasn't done by yourself, please TRY to login and reset your password for your account safety. (How can i login when the email also have changed to another one)

I wrote an email to Heyshell and used Facebook messager to pm GM... It has been more then 16hours yet no reply.

Is this the way you are protecting your player where i have spent more then 40 thousand sgd dollars recharging for playing this game more then 3year?

I mean why the security to protect user data is so shallow that people can hacked in easily and change the email that corresponded to my id? They didn't even need to login my email for confirmation check purposes.

I am writing this thread to ask for (1) Retrieve back my ID as of date 6th July 2017 at 2216hours. - My full stats shall not be lost! Inint from 13286 drop to 5k LOL!
                                                    (2) The person IP address so that i can take legal advise and action.
                                                     (3) Improve your security system as to protect all player data.

Lastly, my team at S21 Shu have all bonded over the pass few years. We have not been lacking of teamwork. We inspire one another. But this miserable inccident have causes quite a big issue to all now. Please expedite this matter and give S21 Shu an ANSWER ASAP!

Regards...
Johnson888
S21 - Shu King

landkings67

Don't play this game.I lose my id.i spend many $ for my id.but not accountability.stupid game.

SanYu

this also happened to my friend, wu67 ign LandKing, and GreenKevin with the same case, please help retrieve back their id

leodc611

Thank you gm for your swift action for recovering Johnson888.. although we are from different nation.. really hope that GM can increase the security to ensure every players safety and peace of mind for all.

King Of Wu S21
Armstrong

SongZUEr

Hi gm, appreciate that you have respondeded but how to make us secure to continue invest in this game? Pls also track the hacker IP and ban him

suhuvent

GM pls recovery my super.jade, last time got someone hacked

Levantsarch

Hi GM. This things happened to my id once before. And i lose all  my liegement n trinket. Now it happen to my king. Where are u? We need a better protection. I wont RC till u give any solution.


Kwaci.s23

Condoring

Hello GM,

From the posted time, it's almost 20 hours and GM haven't reply yet.

I thought customer satisfactory is in GM top list/ Top priority? Maybe not this game...........

Its very sad when we heard(Account Got Hacked) things like this happen, its an unfortunate event. People have been playing few years and building up stuffs through time or RC and  suddenly everything gone.....

But the most annoying part is no reply from GM...... Does it indicate that they don't care or even bother????

I wonder why even bother to set up Forum when nobody will care???

Confusse

Stellar

GM.. u need to fix this problem soon..

Where are u now  GM & all responsible staff ?

Stellar
S21 Shu

xyla

Dear gm..plis bring back my big bro id..Jhonson888..
Thanks...