Heyshell Games Forum

Title: Have Recharge Point But Can't convert gold to my server. [Print this page]

Author: hanhan777 Time: 2015-2-3 14:09
Title: Have Recharge Point But Can't convert gold to my server.
Please Help Guys,

I have recharge point but why can't convert to gold in my server?
anyone have troubling this?

I'm using android (phone) to play and recharge using website(on Notebook) with GudangVoucher..
But now i have point but can't use..

please help me..

Best Regards,

Author: Athur Time: 2015-2-3 17:10
Sir/Madame, pls provide us ur server and ign, better with the screenshot, thx

Author: hanhan Time: 2015-2-3 17:19
How to send my screenshot in here? Thanks..

Author: Athur Time: 2015-2-3 17:23

hanhan replied at 2015-2-3 17:19
How to send my screenshot in here? Thanks..

Sir/Madame, pls visit http://www.heyshell.com/cot/transfer/ and then you could find the way to convert gold , thx

Author: hanhan777 Time: 2015-2-3 17:49
Hi arthur, i have already visit http://www.heyshell.com/cot/transfer/ and still couldn't convert gold.

it says "You don't have character in the current server.S21 Orcher Flag" but i've play in this server..

This my screenshot :
[attach]1609[/attach]

Please Advice..

Author: hanhan Time: 2015-2-3 17:49
I did mistake. I bought point (20 point) using my notebook and i login with my facebook account. When i checked my android, there's no my point in my game account. I use my yahoo account to login. My question is why my point not appear in my yahoo account? Please help me..

Author: Athur Time: 2015-2-4 15:28

hanhan replied at 2015-2-3 17:49
I did mistake. I bought point (20 point) using my notebook and i login with my facebook account. Whe ...

Sir/Madame, pls provide the screenshot of recharge to our FB or email, and thx for your understanding

Author: hanhan Time: 2015-2-5 15:59
Athur.. please give me your email.. i want to send my screenshot rc 20 point via email..

Author: sittree Time: 2015-2-5 17:00
Hi hanhan,
Can you check your accounts and find out the account with 20 points? We doubt that you used a wrong account to recharge. That is why you can not find the points in your game account.

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