Heyshell Games Forum

Title: HELP !!! [Print this page]

Author: prima Time: 2015-5-21 11:41
Title: HELP !!!
i play this game for first time via fast login , after that i try played it from other device it require id and pasword . i dont know my pasword because they dont ask it from device i use earlier .. can u help me ?

Author: Lucerne.Sun Time: 2015-5-21 14:21
Edited by Lucerne.Sun at 2015-5-21 14:32

Dear commander, "fast login" is for new players to experience the game. If you want to keep your game data at other devices, you need to tie your data to a email address unregistered to the game before. Please click "link to email" at the login interface to tie a email, and choose "forgot password" at our offical website to revise your password. (your login ID is the ID begining with "guest_")

Author: prima Time: 2015-5-21 20:49
i tried it put that id on forgot pasword , but that id doesnt belong to any email , that was it say .. did i must start this game again from 0 ??

pls help me,

Author: Lucerne.Sun Time: 2015-5-22 10:30

prima replied at 2015-5-21 20:49
i tried it put that id on forgot pasword , but that id doesnt belong to any email , that was it sa ...

Please give us your quick access ID and character name in game, and we can help you tie it to an account.

Author: prima Time: 2015-5-22 13:50

Lucerne.Sun replied at 2015-5-22 10:30
Please give us your quick access ID and character name in game, and we can help you tie it to an a ...

here my id : guest_6983knjrz
in game name : prima
if u guys want send me the pasword via email , here my email : aldyconfusse22@ymail.com

Author: Lucerne.Sun Time: 2015-5-22 14:56

prima replied at 2015-5-22 13:50
here my id : guest_6983knjrz
in game name : prima
if u guys want send me the pasword via email , h ...

Dear sir, this email of yours has been tied to your facebook account. We can only help you to tie your ID if you give us an email that has not been tied to any account in this game before. Please reply and give us another email.

Author: prima Time: 2015-5-22 16:20
here another one : vokalpracetak@gmail.com ...

Author: Lucerne.Sun Time: 2015-5-22 16:56

prima replied at 2015-5-22 16:20
here another one : ...

We have tied the email to your game ID. Now you can follow the step of "forgot password" to revise your password (ID: the one beginning with "guest_").

Author: prima123 Time: 2015-5-24 10:17
thanks its working !!!!

Author: seowolf Time: 2015-5-26 09:54
i have same issue as the OP. anyone can help

Author: Lucerne.Sun Time: 2015-5-26 10:18

seowolf replied at 2015-5-26 09:54
i have same issue as the OP. anyone can help

Dear sir, have received your PM. Please send me a screenshot of your character info. We need to make sure it is your own quick login account. And your email has been registered in our game, so please send another email that haven't been registered or tied to any account in our game.

Welcome to Heyshell Games Forum (https://bbs.heyshell.com/)