Heyshell Games Forum

Title: [Notice] For Players Who Encountered the Login Problem Before! [Print this page]

Author: COTK-Chen Time: 2015-5-22 20:02
Title: [Notice] For Players Who Encountered the Login Problem Before!
We have received some feedbacks from players on login problem after the previous APK being updated. With the efforts of our team and help from some kind players, we have improved our game today.
For those who have been stuck on the page of ‘Enter the Game’, you can try to relog in to our game after closing the program completely from backend of your device now.
If the problem is still not fixed for any player, please uninstall the setup package and reinstall it from any method that is convenient to you.
1.You may go to our official website to download it: http://www.heyshell.com/cot/download/
2.Download it from Google Play, App Store, etc.
Thanks for your support.
If anything unexpected happens, please reply here. Sorry for the trouble.

Author: FockYerDodder Time: 2015-5-23 01:14

did we got any compensation?
maybe 20k gold?

Author: Nyanted01 Time: 2015-5-23 13:42
800G enough le so i can hit golden Egg twice

Author: Zai Time: 2015-5-23 15:51
GM... after trying all the suggested troubleshooting methods.... i am still unable to log in through iPad mini.... it had being more than 1day.

Author: fighter Time: 2015-5-24 22:11
LOGIN SERVER LIST FAILED...
DOWNLOAD 6-7 TIMES SAME LIKE THAT
STUCK THERE...LOGIN OF SERVER LIST FAILED...
WHAT CAN I DO SIR..

Author: Hishigi Time: 2015-5-25 07:35
U must patient and hope soon fix.

Author: COTK-Chen Time: 2015-5-25 12:03

Zai replied at 2015-5-23 15:51
GM... after trying all the suggested troubleshooting methods.... i am still unable to log in throug ...

Sorry for that.
Does the problem still exist?
Which page were you stuck at? Screenshot will be really helpful. Thx.

Author: COTK-Chen Time: 2015-5-25 12:04

fighter replied at 2015-5-24 22:11
LOGIN SERVER LIST FAILED...
DOWNLOAD 6-7 TIMES SAME LIKE THAT
STUCK THERE...LOGIN OF SERVER LIST FAI ...

Sorry for that.
Maybe you can try other network connection..
In addition, what device do you use?
Looking forward to your reply.

Author: fighter Time: 2015-5-25 12:13
SMARTFREN sir

Author: fighter Time: 2015-5-25 13:07
It happen just only COTK game sir...soul sword no problem like that..

Author: COTK-Chen Time: 2015-5-25 13:20
Edited by COTK-Chen at 2015-5-25 13:21

fighter replied at 2015-5-25 13:07
It happen just only COTK game sir...soul sword no problem like that..

Thx for your fast reply.
Then what device do you use?
Sorry for bringing you trouble.

Author: fighter Time: 2015-5-25 13:31
Andoid kitkat 4.4...using it 5 month playing nothing happen all fine sir...

Author: fighter Time: 2015-5-25 13:33
If trouble with my device.

Why soul sword can play???
So confuse ...

Author: fighter Time: 2015-5-25 13:35
I call my provider smarfren..they said connection no problem cz my trouble only 1 game cotk

Browsing n other game is very good ..soul sword too sir

Author: COTK-Chen Time: 2015-5-25 14:04

fighter replied at 2015-5-25 13:35
I call my provider smarfren..they said connection no problem cz my trouble only 1 game cotk
Browsi ...

I see... I mean you are using cellphone or tablet and what is the model. Thx for your reply.

Author: fighter Time: 2015-5-25 15:33
Smartfren andromax AD6B1H ...

Author: COTK-Chen Time: 2015-5-25 16:41

fighter replied at 2015-5-25 15:33
Smartfren andromax AD6B1H ...

Thank you for your reply. I have PM you and sorry for these trouble.

Author: fighter Time: 2015-5-25 17:13
Ok thx sir for your attentiin

Author: COTK-Chen Time: 2015-5-25 17:29

fighter replied at 2015-5-25 17:13
Ok thx sir for your attentiin

That's what I should do. Thx for your cooperation.

Author: nan8ch Time: 2015-5-25 20:43
use the apk version...works wel for me

Author: Hishigi Time: 2015-5-25 22:18
Wow figh u must patient y.dont retired y bro.i wait u forever in s23 wu.chaiyo bro

Author: greenharle Time: 2015-5-26 19:25
it happen again this morning (stuck at enter the game).it always happen to me once in 3 days.im using android phone.but when im using my tab there's no problem

Author: COTK-Chen Time: 2015-5-26 19:27

greenharle replied at 2015-5-26 19:25
it happen again this morning (stuck at enter the game).it always happen to me once in 3 days.im usin ...

Thx for your feedback. I will PM you. Sorry for the trouble.

Author: lunarco Time: 2015-5-27 01:40
This problem stuck on "enter the game" is happen again and again
I must reinstall the game may be 1-2 times in a week
Please fix this problem

Author: COTK-Chen Time: 2015-5-27 09:21

lunarco replied at 2015-5-27 01:40
This problem stuck on "enter the game" is happen again and again
I must reinstall the game may be 1- ...

Do you use APK for Android? I have PM you. Sorry for the trouble.

Author: greenharle Time: 2015-5-28 17:50
Edited by greenharle at 2015-5-28 17:57

it happen again sir

Author: COTK-Chen Time: 2015-5-28 18:33

greenharle replied at 2015-5-28 17:50
it happen again sir

Were you stuck at the page of 'Enter the game' on your Android device? I have sent you an PM. Thx for your feedback.

Author: gero Time: 2015-6-2 17:50
how about stuck the game at facebook ?

Author: COTK-Chen Time: 2015-6-2 17:55

gero replied at 2015-6-2 17:50
how about stuck the game at facebook ?

Sorry for the trouble. Maybe you could try to change your device or network connection and then try to log again.

Author: FockYerDodder Time: 2015-6-2 18:31

gero replied at 2015-6-2 17:50
how about stuck the game at facebook ?

don't play from facebook,facebook too many feature and notification and et cetera

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