Title: Chatbots vs human support [Print this page] Author: theironyofitall Time: 4 days ago Title: Chatbots vs human support Alright with recent advancements in AI the problem is more important than ever. And I have my opinion to share. Not all storms need a human umbrella. When to deploy bots? High traffic, 24/7 coverage, or repetitive tasks. Start with bots for scalability. Use them to handle off-hours queries or FAQs (e.g., “What’s your return policy?”). When to keep humans? Crises, complaints, or nuanced advice. This guide decodes the circumstances where each shines.
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