Heyshell Games Forum

Title: poor customer service [Print this page]

Author: dave    Time: 2015-10-2 15:13
Title: poor customer service
Heyshell u need to do better than this if u want ppl to promote your game.
With recent ban/password changes u affected many ppl and u still don't even have the decency to reply to their pm or emails.
Do u really want everyone who use fb,twitter or whatever to say how bad this game is?

Just release the id as a goodwill gesture and u might find it benefit both sides.

Author: COTK-SHU    Time: 2015-10-2 19:05
please dont provoke others player, if u dont like my games u can quit. my stuff no need your money thanks

u dont need worry i will make shu happy with this rule

To meet the requirement of players from the servers suffering from serious clone problem, we have optimized our anti-clone system to check and clear clones automatically and more frequently.
If you have only id SHU in COTK, then you need not to worry about it. And we really appreciate your respect to other players and fair game.
If you have SHU multiple accounts created due to server merger, you will not be influenced by this system. But you are advised to keep logging in the one you prefer.
If you have created multiple ids out of curiosity (whether in different servers or not), you had better leave those ids aside to avoid being taken as clone and banned except SHU
If you insist on taking risks and creating multiple ids, then you will be disconnected from server and receive the notification of ‘Incorrect Password’ except SHU
For those SHU playerwho make sure you play fairly and legally, please contact us if your account get hacked.
In short, please do not worry about the safety of your account or your payment record. This is the operation process of our anti WEI n WU system.
Cheers.
PS: This notice is in compliance with COTK Regulation on KEEP BAN WEI N WU

COTK Team
September 29th, 2015




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