Heyshell Games Forum

Title: RC Gold get in to old account(non active id) COTK-Chen [Print this page]

Author: 'enkei Time: 2016-2-27 14:21
Title: RC Gold get in to old account(non active id) COTK-Chen
dear GM Chen,

my name felic and i'm player from s43.i have problem issue with gold that i already bought yesterday via credit card (mandiri bank),the problem is when i was done purchase via cc,the gold not come to my online acc (id 43) so i re login, and i do a mistake when log in, i log in by click to my old acc(server41,non active acc), and i'm supprised the gold was there.i bought gold for do the rc.
i also already sent the email to cotk@corp.heysell.com by yesterday 27feb 2016 also with screenshoot my non active id and my active id.
so GM-chen could you help me to see the transaction and help me to transfer the gold that i bought yesterday,from my old id which is non active id to the active one?
i'm really do appreciate dor your attention and support to solve this problem.
this is other information to you
my id on server 41 urbum words (non active id)
my id on server 43 kenkei
and also i attached some pictures to you.[attach]5224[/attach][attach]5224[/attach][attach]5224[/attach][attach]5224[/attach][attach]5224[/attach][attach]5224[/attach][attach]5223[/attach]

hope i can hear soon the goodnews from you GM chen,thanks

Author: Bruiser Time: 2016-2-27 14:29
Dear Chen,

I believe that you will be wise n help this guy to move the gold to the active player ign kenkei
Its not to difficult for you to swicth out that rc thing

Author: HouseVT89 Time: 2016-2-27 14:50
this is an ongoing problem . i rc my friend a long time ago and he log in to fast and gold went to my account . this problem is known to me . 100% this guy should get his gold transfered over . a tip for you mate if game freezes wait until game unfreeze to change over or your gold may not go where you want it to.and yes i have rc my friends to ensure a better game for us .

Author: 'enkei Time: 2016-2-27 19:20
@Bruiser and @HouseVT89 Tq for your support,hopefully GM Chen can help this problem asap, because I want to do RC

Author: FanofBabes Time: 2016-2-27 19:52
Hmm..This is a good info for me if I wanna RC in the future..
So when you RC, they probably give it to the earlier server character instead of the 1 you chose

Author: youyou Time: 2016-2-28 00:39
its ur fault u choose wrong id , i dun think gm will help

Author: 'enkei Time: 2016-2-28 02:46
Waiting for gm Chen response........................

Author: 'enkei Time: 2016-2-29 00:32
Still waiting.............

Author: eddgoen Time: 2016-2-29 10:26
GM please help him.

Author: COTK-Chen Time: 2016-2-29 11:56
We have confirmed this problem. We will switch the 660G to your high-level account. Do you agree to delete the low-level one?

Author: sipitung Time: 2016-3-1 00:19
Thank's for sepect kenkei gm ..we like that..(y)

Author: 'enkei Time: 2016-3-1 10:58

COTK-Chen replied at 2016-2-29 11:56
We have confirmed this problem. We will switch the 660G to your high-level account. Do you agree to ...

Dear GM-Chen

Thank yo so much,
Yes you can delete my non active id in server 41.
once again,thank you for you help and thank you for all WU's family from server 43 for your support..

Regards
kenkei

Author: COTK-Chen Time: 2016-3-1 12:02

'enkei replied at 2016-3-1 10:58
Dear GM-Chen

Thank yo so much,

Please stay online so that we could send the gold to you directly. Thank you for your understanding and patience.

Author: Xixi778 Time: 2016-3-1 14:08
Fast response...good job GM-Chen

Author: shahin Time: 2016-3-1 22:47

COTK-Chen replied at 2016-3-1 12:02
Please stay online so that we could send the gold to you directly. Thank you for your understandin ...

awesome work... thank you for helping him

Author: Bruiser Time: 2016-3-3 19:38
Och thanks God.....so kind of Chen i think kenkei will agree thats was un usage account

Author: sarah44 Time: 2016-3-4 06:11
hehehe

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