Heyshell Games Forum

Title: Recharge Problem [Print this page]

Author: jody Time: 2014-6-4 19:55
Title: Recharge Problem
Dear GM,

I already buy heyshell point with MOL twice... but it didnt change my heyshell point...
Where should I report this..?

Thanks

Author: jody Time: 2014-6-6 05:53
GM please fix this....
and this is 3rd in the row... buy via GV but it doesnt add my heyshell point

Author: Athur Time: 2014-6-6 09:43
Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

Author: jody Time: 2014-6-7 05:51
ok Admin here the information :

>> server 7 united front
>> my IGN : jody
>> 1st on June 4th 2014
   28 points via MOL
   order ID : MP18914892

>> 2nd on June 4th 2014
   2 points via MOL
   order ID : MP18915968

>> 3rd on 6th June 2014
   2 points via Gudang Voucher
   voucher code : Hoztx-CTvfI-MVbC1-VX9IF

>> 4th on 6th June 2014
   1 point via Gudang Voucher
   voucher code : E7x94-vykzr-npsBD-LGQc1

>> 5th on 7th June 2014
   1 point via Gudang Voucher
   voucher code : Dl8QF-95pHI-nQ4Rr-ynVJV


Please resolve this Admin...
Thanks

Author: jody Time: 2014-6-7 22:56
i am still waiting

Author: jody Time: 2014-6-8 22:11
Edited by jody at 2014-6-8 22:26

c'mon GM or admin please resolve my problems.... there 5 transaction has failed...
and I want to participate in this egg event...

To be record, I am vip 7... and this is the way u guys deal with your vip members...????

Author: Ipman Time: 2014-6-9 16:32
Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

Author: Athur Time: 2014-6-9 16:36
Hello, your probelm is recorded. It may need some time. Please be patient.

Author: Athur Time: 2014-6-9 16:41

Ipman replied at 2014-6-9 16:32
Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

Hi, please provide information below:
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

Author: Athur Time: 2014-6-9 16:43
Sorry for lateness, We are not working on weekends. Hope you understand. Our staffs will check it as soon as possible.

Author: Ipman Time: 2014-6-10 09:21
My recharge 168G, I recharge from game clash of three kingdom buy with credit card BCA, recharge time 07:33:53(GMT) 7 June 2014. Facebook ID Jimkhoryu

Author: Athur Time: 2014-6-10 10:07

jody replied at 2014-6-7 05:51
ok Admin here the information :

>> server 7 united front

To help us solve your problrm, could you please take a order screenshot for us ?

Author: Athur Time: 2014-6-10 10:09

jody replied at 2014-6-7 05:51
ok Admin here the information :

>> server 7 united front

To help us to solve your probelm, please take a order screenshot for us.

Author: Ipman Time: 2014-6-10 11:52
GM, this my screenshoot

Author: Athur Time: 2014-6-10 13:44

jody replied at 2014-6-7 05:51
ok Admin here the information :

>> server 7 united front

Remember to provide screeenshot.

Author: Athur Time: 2014-6-10 16:33
Hello jody, remember to provide your order screenshots for us.

Author: Ipman Time: 2014-6-10 16:55
How about me GM?

Author: jody Time: 2014-6-10 20:04

Athur replied at 2014-6-10 16:33
Hello jody, remember to provide your order screenshots for us.

sorry Admin.... busy day
so these are the screenshot

MOL

MOL 1st

MOL 2nd

GudangVoucher

GV 1st

GV 2nd

GV 3rd

GV 4th

well thats all...
I hope you guys can make it quick response...

Author: Athur Time: 2014-6-11 11:47
Hello, remember to take an order screenshot please.

Author: jody Time: 2014-6-11 12:46

Athur replied at 2014-6-11 11:47
Hello, remember to take an order screenshot please.

sorry admin, what do u mean by order screenshot..?

is it when the browser pop up another page that mention our payment was successful..?

Author: AriefNewbie Time: 2014-6-11 20:52
Edited by AriefNewbie at 2014-6-11 20:48

Hey Admin COTK . can u solve my problem ? i just recharge before but with wrong account , or my 2nd account on same server . i want that point can back to my real account .
That Have the point :
IGN : ChangBuih
Server : S14 - Barbarian Riot
To :
IGN : ☺RangLamo (ALT + 1025RangLamo)
Server : S14 - Barbarian Riot
Hope u can solve my problem .

Regards,
Admin COTK's

Author: jody Time: 2014-6-11 20:53
well admin... my biggest concern is that I need to be certain that the problem will not happen when I recharging again...

cause i want and need to recharge as soon as possible, but i am affraid it will fail again...

if u saw my screenshots, there are transactions that only buy for 1 point..
cause I was just checking if I could recharge it or not

Author: Athur Time: 2014-6-12 11:26
Hello jody, remember to procvide the order screenshot.

Author: Ipman Time: 2014-6-12 11:47
Hello admin,how about my problem?can be resolved?

Author: jody Time: 2014-6-12 17:14

Athur replied at 2014-6-12 11:26
Hello jody, remember to procvide the order screenshot.

admin... what if i cant provide order screenshots..? cause i didnt make an ss when i order it...
is it means my problem cant be solved..?
if it could be solve in other way, please help me..
but if it couldnt without order ss and i lost my money, so be it...

as i mentioned in my last post
"my biggest concern is that I need to be certain that the problem will not happen when I recharging again... cause i want and need to recharge as soon as possible, but i am affraid it will fail again..."

but i need to recharge... so i will recharge again and this time i am make sure i will make screenshot at all pages... this is a good lesson tho...

my sugesstion is, since this problem happen to many players recently, so u guys must check your payment system...

well thats all.... thanks to u admin for spare your time with me...

Welcome to Heyshell Games Forum (https://bbs.heyshell.com/)