Heyshell Games Forum

Title: Recharge Problem [Print this page]

Author: Thallyrion Time: 2014-6-5 21:12
Title: Recharge Problem
Hi

i bought points in the shop but they are not shown and i didnt receive them. Pls Help

Author: Athur Time: 2014-6-6 14:42
Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

Author: Thallyrion Time: 2014-6-7 00:14
Ok so here the info:

Server: S13 Dragon Blight
IGN: thallyra
How much: 5$ = 3.76€
Way of recharge: Facebook
Time: Thursday, 5. Juni 2014 um 15:00 cet+1
Payment ID: 571434852973379

attached is the Facebook payment confirmation.

Thx.

Author: Athur Time: 2014-6-9 10:32
Hi, your problem has been recorded. Our staffs will check it as soon as possible.

Author: Athur Time: 2014-6-10 10:49
Hello, your problem has been solved. Please check your account.

Author: Thallyrion Time: 2014-6-12 04:47
Thx all fine now

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