Heyshell Games Forum

Title: recharge problem [Print this page]

Author: tnt002 Time: 2014-6-16 23:20
Title: recharge problem
I just spend money to recharge gold but i did not recieve any gold that i purchased on my s5 account

Author: tnt002 Time: 2014-6-16 23:39
server: s5
IGN: tnt002

Author: Lucrezia Time: 2014-6-17 08:06
same thing happen to me.. its recoreded on history but i still vip 0

server : s14
IGN : Lucrezia

Author: Athur Time: 2014-6-17 10:01
Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)
>> Take an order purchase order sreenshot.

Author: tnt002 Time: 2014-6-17 11:00
server: s5
IGN: tnt002
I recharged 20 gold
i purchased through a cellular device
I recharged on 06/16/2014 around 10 o'clock in eastern USA time

Author: Lucrezia Time: 2014-6-17 11:54
Edited by Lucrezia at 2014-6-17 12:36

server s:14
IGN : Lucrezia
I recharge 20 gold.
buy point with fortumo (cellphone) then when convert to gold say rc fail

[attach]470[/attach]

Author: Lucrezia Time: 2014-6-17 14:10
thx a lot.. problem solved

Author: Athur Time: 2014-6-17 14:17
Hi tnt002, could you please take a receipt screenshot?

Author: Athur Time: 2014-6-17 14:21
You can find it in your email which can provide order number and purchase order date.

Author: tnt002 Time: 2014-6-17 22:51
For some reason it didn't get a recipe of my purchase order. But when i checked my bank account, they already took the money out of my bank account. I honestly don't know what happened during the transition. This is the first time this happened to me. It was fine when i recharged my gold the first but i honestly don't know why i didn't get my email recipe for it.

Author: Athur Time: 2014-6-18 10:41
Hi tnt002, login your sever, we will send you your 20 gold.

Author: tnt002 Time: 2014-6-18 12:10
ok, thank you

Author: Athur Time: 2014-6-18 12:10
Hi, log in the game, so we can send gold to you.

Author: tnt002 Time: 2014-6-18 21:14
i logged in the game already.

Author: Athur Time: 2014-6-19 16:23
Have you received your gold?

Author: tnt002 Time: 2014-6-19 23:34
yes, i received my gold already. thank you

Author: kris84 Time: 2014-6-21 11:19
I can't recherge

Author: rizalowen Time: 2014-6-23 02:33
my point 120 from FB voucher lose gold. how my gold? i need gold to recharge VIP 2

Author: Athur Time: 2014-6-24 09:41

kris84 replied at 2014-6-21 11:19
I can't recherge

Hi, can you explain it clearly?

Author: Athur Time: 2014-6-24 09:42

rizalowen replied at 2014-6-23 02:33
my point 120 from FB voucher lose gold. how my gold? i need gold to recharge VIP 2

Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

Author: Athur Time: 2014-6-24 09:42

Athur replied at 2014-6-24 09:42
Hi,
please provide these information to help us check your payment status.
>>Your Server

Take a receipt screenshot please

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