How to get refund when the payment taken but no recharge points

Athur

Sir/Madame, there will be some players who asked someone else to recharge for them, and they did not no the person who recharged for them would make a refund, and in condition, refund means someone recharge firstly for getting the points or gold, but after success, they will refund the money they recharged before, which means they will get the points and gold for free, if that happens, it will surely damage our interests. For this reason, there account will be automatically pull into the blacklist as well

Athur

And, as for the matter you mentioned above, we do hope you could be more specific so that we could understand better and solve the problem you have, thx