Dear Heyshell, a complaint from a customer

LordCaoCao

Dear Heyshell,

In the more recent weeks, It has become more and more obvious that you are a typical company that takes a popular game (in this case a chinese game) Recode it into english. Use minimal effort to reduced costs... and then make as much profit as possible until people stop playing.

Here are the facts on why the above statement is true:

1) You do not address the forums that you created enough to show you actually care. I mean seriously look through the forums at unanswered posts.
2) You created a second unbalanced server, as you saw how much proft you made, rather than waiting for S2 to settle you are putting out a new server so you can keep getting money from players.
3) No company that wants to see success in the long run, would contiune to create new servesr without addressing the issues with the current one.
4) Your business is in english, however none of your staff is fluent in english. This is shown with the careless posts on facebook and writing in the game.
5) The higher the level the player is the more gold is needed to spend to be able to compete with other players or progress to higher levels. This is a tactic done to discourge people playing for free.

Now why is this wrong Heyshell?

Well for one, depending on your costs you incur for dev and server management, your peak for profit will be very small and will decline rapidly as players start to quit. Now you have extra money to invest in a new game, but you lose all equity in this game as you do not properly maintain it. It is more logical to make your first game a diamond with a long shelf life so you can reap the rewards as you move to new projects. If you contiune the current business practice you will be bankrupt the first game you fail on from the get go.

In addition you will gain loyal players who would be interested in the new games you create, thus you can gain better traction on new games you choose to put out.

What should you be doing?

Well, honestly, if you really care about the players you should put more time into the forums, fixing bug issues, give us feedback and hope for a brighter future. Address things like unbalanced servers: Honestly if you are not Shu in S1 or Wei in S2 you are not going to do as well. It should not be like that.

I am sure most if not all employees at heyshell have previous experience in the industry. Its not always about making a game and raping it. You have a good game here, better than most. Take Care of it.

greenleslie

I like this and then you go and make a S3, S1 and S2 still need fixing some!! This is way too early for S3, why do you people at Heyshell make so many people MAD,  I will give one last chance then you will loose this customer.  BirdLesle S1 and S2

Athur

Hello,
Thank you for your supervisions & suggestions.

We will focus more on forums. For some bugs reported here, they report on facebook too. And they may be solved there.
For the unbalanced countries, we have done the best. As you may know, we can control the player number of the country. But we can not balance the recharging players. Anyway, we are trying the best to balance the country power.

Best Regards,
COTK