Don't give less value for money

Aptknack

Dear GM,

I think the title is self explanatory and the latest event, "wheel of fortune" is a perfect example.
COTK has launched this event a few times already within a short few months. I presume you do see people are willing to recharge and spend on this easy win.

However, this Zhenji wheel of fortune is sincerely worse than the previous rounds. There are so many other things you have changed to make it less value for spenders such as the purchase of SP POINTS as an example. now 40 gold for 25 SP IS LESS VALUE than it used to be.

This round wheel of fortune the same 50 gold that used to get us lvl5 gem, 800k food, 450k xp and 60RO now is so diluted and your sales angle is that Zhenji is there, which I think is as similar to get as a level 12 gem you used to offer.

Please understand even if we can spend, we are not stupid. We can calculate and if you are always doing things like that which chips less and less value for the payers, do you think we will participate more in a long run? Sure new players see this and think its nice but because you always dilute the value of what people pay for over what they get, people will realize you are trying to chip some extra money away from players. You are not stupid but neither are we aren't stupid either.

If you always buy fish at $3 per 100gm and one day the seller tells you $2 for 50gm, do you think its a better deal? Or it may encourage you to find another honest seller? I am going to make one suggestion that being in a Chinese company culture it  maybe unpopular but it maybe your life saver for your company when u start going downhill. Identify your good customers and value add to them, make them know that you don't cheat them and you are generous with these spenders - they will be your customers for life. If you start cheating them, even if its $1, we may keep quiet but it doesn't mean we don't know and doesn't mean we dont have other choices for our gaming needs. Remember that. Start letting your spenders feel you are generous to them, not trying to cheat them of value all the time in all events. Reward generously and on things/items that matters.

The vouchers for server wars is a new launch and we are also watching closely how you change the value of the extra vouchers. Because now we know from experience cotk has a tendency to reward clients lesser with vintage and not more, and we don't feel valued. And the honest review is COTK is not a bad game, quite fun, but you feel sick of the game after a while when u realize the GM is perpetually trying to give you less for what you pay for. I say again remember that. Thanks for your time to read this. Heartfelt feedback from a consumer who is also a business person to another business. You can ignore it at your own future expense.

sima

Good advice, but you also should understand, GM reduce the value of rewards has their advantages and disadvantages.
- disadvantages, for those who used to pay the wheel they wound not involve for this time. And they would be disappointed. this way GM would lose their sale.
- advantages, GM now could understand how to make their game long live now. If you want big sale from few customers you would lose more in the future. I used to mention already for the first time GM release this kind of event, gold even, you were killing your game. This mean only few customers would pay much money to jump high with their money unlimited. And the power between free and pay players going far and the game would become boring. Sooner or later the game would die.

My suggestion now, next time if you release this kind of event, you better limit of purchasing. This should keep pay and free players not go far from each other's. And you should give them good value in rewards rather than reduce it to make them unhappy. You still can get i come and players also like to spend.

FockYerDodder

looking cheat for this game please
i love play less,get more

sittree

First，Thanks for your advice.we must think and corrections this problems

geekynerdyme

sittree replied at 2014-7-14 16:42
First，Thanks for your advice.we must think and corrections this problems

What a load of bs... Never seen once you took anything that we said into account.