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Recharge Problem

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1#
Post time 2014-6-4 19:55:04 |Show the author posts only |Descending
Dear GM,

I already buy heyshell point with MOL twice... but it didnt change my heyshell point...
Where should I report this..?


Thanks

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2#
Post time 2014-6-6 05:53:26 |Show the author posts only
GM please fix this....
and this is 3rd in the row... buy via GV but it doesnt add my heyshell point

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3#
Post time 2014-6-6 09:43:12 |Show the author posts only
Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

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4#
Post time 2014-6-7 05:51:39 |Show the author posts only
ok Admin here the information :

>> server 7 united front
>> my IGN : jody
>> 1st on June 4th 2014
      28 points via MOL
      order ID : MP18914892

>> 2nd on June 4th 2014
      2 points via MOL
     order ID : MP18915968

>> 3rd on 6th June 2014
      2 points via Gudang Voucher
      voucher code : Hoztx-CTvfI-MVbC1-VX9IF

>> 4th on 6th June 2014
      1 point via Gudang Voucher
      voucher code : E7x94-vykzr-npsBD-LGQc1

>> 5th on 7th June 2014
      1 point via Gudang Voucher
      voucher code : Dl8QF-95pHI-nQ4Rr-ynVJV
     

Please resolve this Admin...
Thanks

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5#
Post time 2014-6-7 22:56:54 |Show the author posts only
i am still waiting

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6#
Post time 2014-6-8 22:11:17 |Show the author posts only
Edited by jody at 2014-6-8 22:26

c'mon GM or admin please resolve my problems.... there 5 transaction has failed...
and I want to participate in this egg event...

To be record, I am vip 7... and this is the way u guys deal with your vip members...????

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7#
Post time 2014-6-9 16:32:50 |Show the author posts only
Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

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8#
Post time 2014-6-9 16:36:36 |Show the author posts only
Hello, your probelm is recorded. It may need some time. Please be patient.

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9#
Post time 2014-6-9 16:41:44 |Show the author posts only
Ipman replied at 2014-6-9 16:32
Me too GM, my IGN : Ipman on june 6th 2014. Order id : MHTFFKTMJY. Please check this GM

Hi, please provide information below:
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

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10#
Post time 2014-6-9 16:43:05 |Show the author posts only
Sorry for lateness, We are not working on weekends. Hope you understand. Our staffs will check it as soon as possible.
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