not get zhen ji from premium reward

Dawn

im already topup to vip5 and more than 5k gold
but cant get that zhen ji
server : 75
ign : Dawn

Dash24-5

Did you recharge before the event ended? If yes, check your inventory if there is Zhen Ji card

Dawn

the event still going
i cant claim it..
my rc still 0 at that event

i do rc from the start
and heyshell said i must do rc again for got that zhenji

Dawn

sad ...
i wanna retire