Chatbots vs human support

theironyofitall

Alright with recent advancements in AI the problem is more important than ever. And I have my opinion to share.  Not all storms need a human umbrella.  When to deploy bots? High traffic, 24/7 coverage, or repetitive tasks. Start with bots for scalability. Use them to handle off-hours queries or FAQs (e.g., “What’s your return policy?”).  When to keep humans? Crises, complaints, or nuanced advice. This guide decodes the circumstances where each shines.  

BarryAllen

Absolutely agree—AI chatbots are perfect for managing high-volume, repetitive queries, and they free up human agents for the more complex stuff. One solid example of this balance in action is how K Electric rolled out the KE AI Chatbot. It handles routine customer interactions efficiently while human support focuses on escalations. Smart way to scale without sacrificing service quality.

GunnerPewpew

At first I was a bit skeptical about this type of software. But now I understand how much chat bots simplify work.
In particular, I figured out some of them thanks to this article https://gyre.pro/blog/best-chatbot-to-use-for-streaming and I can say that it is really worth knowing about it. This is information that is definitely worth knowing if you want to simplify your work in one area or another.
So now you know where to find such information.