Doesnt get my diamond

Velcro

Dear admin please check on my account.
Ive bought the diamond but it doesnt appear on my account.
My login id from facebook tinusangka@gmail.com
My char name adm.augustinus
Ive already sent email to cw@corp.heyshell.com with screen shot of my receipt.
Please deal this problem immediately.
Thanks

Lucerne.Sun

Dear sir, have received your email. We're dealing with it, and it should be finished today. So, please wait patiently for a while.

Lucerne.Sun

Dear sir, your order is dealt. Please login and check on your diamonds.

Velcro

Problem solved, thank you for the quick response