Chatbots vs human support

theironyofitall

Alright with recent advancements in AI the problem is more important than ever. And I have my opinion to share.  Not all storms need a human umbrella.  When to deploy bots? High traffic, 24/7 coverage, or repetitive tasks. Start with bots for scalability. Use them to handle off-hours queries or FAQs (e.g., “What’s your return policy?”).  When to keep humans? Crises, complaints, or nuanced advice. This guide decodes the circumstances where each shines.