Heyshell Games Forum

Title: Blank Screen And You Didn't Fix It At All [Print this page]

Author: DarkQueen.s7 Time: 2015-3-13 11:54
Title: Blank Screen And You Didn't Fix It At All
This game sucks, now i cant play it on my phone 'cause blank screen. And you just do nothing with that problem. I already reinstall this game for many times and it still can't open (blank screen).

Author: Athur Time: 2015-3-13 12:07
Sir, pls provide us the screenshot and what's the model of ur phone, thx

Author: h3rm4n Time: 2015-3-13 12:14
Edited by h3rm4n at 2015-3-13 12:20

my phone advan s5-f , 5,7 inch ips, processor quadcore 1,2 GHz, Ram 1 GB, android version 4.2.2 jellybean... please help me

Author: DarkQueen.s7 Time: 2015-3-13 12:16

Athur replied at 2015-3-13 12:07
Sir, pls provide us the screenshot and what's the model of ur phone, thx

Its blank.. Black.. Nothing there.. Just "i agree to the terms of service and privacy policy"

Author: DarkQueen.s7 Time: 2015-3-13 12:20
Same as h3rm4n. My android version is jellybean 4.2.2

Author: Athur Time: 2015-3-13 13:05

DarkQueen.s7 replied at 2015-3-13 12:20
Same as h3rm4n. My android version is jellybean 4.2.2

Sir, what brand of ur phone, samsang or others, thx

Author: Athur Time: 2015-3-13 13:06

h3rm4n replied at 2015-3-13 12:14
my phone advan s5-f , 5,7 inch ips, processor quadcore 1,2 GHz, Ram 1 GB, android version 4.2.2 jell ...

Sir, what brand of ur phone, samsang or others, thx

Author: h3rm4n Time: 2015-3-13 13:08

Athur replied at 2015-3-13 13:06
Sir, what brand of ur phone, samsang or others, thx

my phone brand is Advan sir... my phone type is S5-F

Author: Athur Time: 2015-3-13 13:25

h3rm4n replied at 2015-3-13 13:08
my phone brand is Advan sir... my phone type is S5-F

Sir, pls don't worry, this has been forward to our staff, we'll check and fix it asap, pls take a little patience, thx for ur understanding

Author: DarkQueen.s7 Time: 2015-3-13 15:55

Athur replied at 2015-3-13 13:05
Sir, what brand of ur phone, samsang or others, thx

My phone brand is samsung

Author: Mikasa Time: 2015-3-13 16:03
Samsung galaxy grand GT-19082 os 4.2.2 jelly bean fix it now sir

Author: Athur Time: 2015-3-13 19:46

Mikasa replied at 2015-3-13 16:03
Samsung galaxy grand GT-19082 os 4.2.2 jelly bean fix it now sir

Sir, thx for the info and we're trying to solve this problem and will fix it asap, pls take a little patience, thx for ur understanding

Author: kaarage Time: 2015-3-14 19:35
Lama lu update blank screen nya
mengecewakan customer

Author: CrowFounder Time: 2015-3-14 19:53
shiiiiiit..!!! i have waiting for 2 day and nothing change still blank screen you disappointing me and many customer you dude.......!!

Author: tsulanov Time: 2015-3-14 19:55
me samsung tab 2 GM. blank screen too. only appear i agree etc.

Author: arifin Time: 2015-3-15 22:42

Athur replied at 2015-3-13 12:07
Sir, pls provide us the screenshot and what's the model of ur phone, thx

my phone HP tab slate 7, n i already update to kitkat..still have blank screen, stop at enter the game screen... n never change to login screen, how long it will be fix? i was waiting since update.. n i was lose so many liegemen, gem, gold, n etc... i think u should repaid our lose back

Author: h3rm4n Time: 2015-3-15 22:54
i agree with bro arifin, n my problem like him too...stuck at enter game screen....

Author: 9ravit Time: 2015-3-15 23:29
My phone brand is samsung galaxy grand GT-19082 os android version 4.2.2 jelly bean

Author: navy Time: 2015-3-15 23:59
Edited by navy at 2015-3-16 16:03

Dear Mr.Athur

Still no solution about blank screen after update?
Should i buy new device just for ur app?

Regards-

Author: solvent Time: 2015-3-16 03:18
Mine is black too since update.i use Samsung galaxy grand GT-19082 os 4.2.2 jelly bean
lose so many item. Gold, gems, iron, leigemen, vou (coz cant join tourney),
my friend told me, my arena rank down to bellow 20 ( before can 14-17), etc
Many player had this prolem too u can see in google play
plz fix this blackgate.

Ps: hope got compensations for this disturbing problem

Best regards
Sinsin-Shu S24

Author: Athur Time: 2015-3-16 18:24

solvent replied at 2015-3-16 03:18
Mine is black too since update.i use Samsung galaxy grand GT-19082 os 4.2.2 jelly bean
lose so many ...

Sir, we're trying our best to fix it, pls give us some time and we'll do it asap, thx for ur understanding

Author: arifin Time: 2015-3-17 02:14

Athur replied at 2015-3-16 18:24
Sir, we're trying our best to fix it, pls give us some time and we'll do it asap, thx for ur under ...

wheres... developer responsibilty???? why take so long time???? wheres the modify patch or update?? we all invest so much money here... u push us to retire soon after take all our money.... should i told developer was cheat us to the court??

Author: ChrisLim Time: 2015-3-17 10:04
GM pls bloody hell get the new patch tested on all android devices before launching the update.
Fking wasted our time waiting with no firm deadline. What kind of a support is this?

Lastly, pls bloody hell fix the recharge system. Money debited to Heyshell yet gold not received on time. This problem only happen when recharge using your Heyshell website. Pls ask your staff to talk to us Mr Arthur. Apparently you have no power here. Just a puppet moderator.

This game is spiraling downward out of control.

Author: Athur Time: 2015-3-17 11:22

ChrisLim replied at 2015-3-17 10:04
GM pls bloody hell get the new patch tested on all android devices before launching the update.
Fkin ...

Sir, appreciated for the info, we're trying our best to fix it and will deal with it asap, pls give us some time, we're more anxious than u expected, thx for ur understanding

Author: shuguard Time: 2015-3-20 23:15
SIr.... i was waiting your answer so long... when u will fix this problem???

Author: julGe Time: 2015-3-21 03:04
Still blank....???

Author: julGe Time: 2015-3-21 03:06
I think its time to retired......browse another game

Author: Heyshellsucks Time: 2015-3-21 11:04
Thanks for your Information. We will forwarded to our staff and take this case seriously.

Please wait after 3 days for more response. All staff on vacation with your money.

OK ju|Ge, you can retired.. but please dont just bullshit in here. We all know you still playing...

Thanks.

Author: vlades Time: 2015-3-22 11:05
still can't play via andro (samsung GT-P3100, version 4.1.2) after a week. always need to install the previous version. but now, it always auto update n it still black screen. i think it's time for non-recharge players to retire.
also... can't play via my pc. only black screen with running horse.
bye2

Author: cokz Time: 2015-3-23 09:47
hp I also blank ... my hp samsung gt P3100 ... please help as soon as possible

Author: Athur Time: 2015-3-23 12:13

cokz replied at 2015-3-23 09:47
hp I also blank ... my hp samsung gt P3100 ... please help as soon as possible

Sir, pls give us some time, we're trying our best to solve this problem and we've made some tests, but the feedback from players said the problem still have, so we have to try to think another way to solve that again, Sincerely hope u could understand

Author: CrowFounder Time: 2015-3-23 21:16
hey arthur i have waited for 1 week and nothing change still blank.... are you fix this problem hah?...... i've waited so long and i dissapointed with your service..... suck you

Author: shuguard Time: 2015-3-23 21:32

CrowFounder replied at 2015-3-23 21:16
hey arthur i have waited for 1 week and nothing change still blank.... are you fix this problem hah? ...

sound GM not care about us... please remind us when u fix this jellybean problem, note at FB or Forum is also can... i just want to know GM read our aspiration.... i mean please make a note by news at Forum n FB.. dont reply it here, it will make our sure u r still fix it or u not.. n we can quit this game sooner if u not carry about us

Author: Heyshellsucks Time: 2015-3-23 21:42
Yes sir, our server is already crowded and we make much money from this game too.

We dont care about some free user who cant login because you dont give us money..

Thank you sir..

Author: Athur Time: 2015-3-24 12:01

CrowFounder replied at 2015-3-23 21:16
hey arthur i have waited for 1 week and nothing change still blank.... are you fix this problem hah? ...

Sir, pls take a little patience, we've been trying to solve it since the day it happened, pls give us some time and we'll fix it, thx for ur understanding and support

Author: vlades Time: 2015-3-24 23:51
I think what heyshellsucks wrote is correct. We dont care about some free user who cant login. Hahahahaha

Author: Athur Time: 2015-3-25 11:44

vlades replied at 2015-3-24 23:51
I think what heyshellsucks wrote is correct. We dont care about some free user who cant login. Hahah ...

Sir, we care everyone who play our game, we're really trying our best to fix it and we've made some solutions, unfortunately, it failed, but we did not give up and are still trying to solve it, pls take a little patience and give us time, we'll handle it asap, thx for ur understanding and support

Author: vlades Time: 2015-3-27 00:08
K. Still waiting. Cause still blank till now

Author: Athur Time: 2015-3-27 15:43

vlades replied at 2015-3-27 00:08
K. Still waiting. Cause still blank till now

Sir, u can download the apk now from our official website, thx for ur understanding and we're sorry for the inconvenience brought to u,
http://heyshell.com/cot/download/

Author: FockYerDodder Time: 2015-3-28 00:21

arifin replied at 2015-3-28 00:01
did u mean we must reinstalling the game? n install this apk? i was try bro.. but still same... giv ...

that means you should quit the game and switch to another game

Author: arifin Time: 2015-3-28 01:30

Athur replied at 2015-3-27 15:43
Sir, u can download the apk now from our official website, thx for ur understanding and we're sorr ...

thank u sir.... but the problem is... i cannot login my old id from FB login, why i must create the new one?? n where is my old id where i was invest money?

Author: CrowFounder Time: 2015-3-28 06:54

Athur replied at 2015-3-27 15:43
Sir, u can download the apk now from our official website, thx for ur understanding and we're sorr ...

WTF still blank screen arthur you Liar......

Author: vlades Time: 2015-3-28 22:58
Ty. It's fixed

Author: arifin Time: 2015-3-29 00:47

vlades replied at 2015-3-28 22:58
Ty. It's fixed

Not fix yet for fb login

Author: trees22 Time: 2015-3-29 20:17

Athur replied at 2015-3-13 13:25
Sir, pls don't worry, this has been forward to our staff, we'll check and fix it asap, pls take a ...

Same as herman., my handphone is samsung type p3100

Author: Athur Time: 2015-4-1 11:48

arifin replied at 2015-3-29 00:47
Not fix yet for fb login

Sir, what's the problem do u mean, could u be more specific so that we could better help u to solve it, and we'd be pleased if u could provide us the related screenshot, thx

Author: Benji07 Time: 2015-4-9 00:00
when using your apk and we login via fb , we have to start from beginning again and can't play our real id. Also it was COTK 2 in facebook not COTK like usually that's why FB user can't login from your apk

Author: Athur Time: 2015-4-9 15:49

Benji07 replied at 2015-4-9 00:00
when using your apk and we login via fb , we have to start from beginning again and can't play our r ...

Sir, pls provide us the related screenshot, thx

Welcome to Heyshell Games Forum (https://bbs.heyshell.com/)