Heyshell Games Forum

Title: Recharge problem [Print this page]

Author: Aptknack Time: 2014-6-12 15:24
Title: Recharge problem
Hi GM,

My recharge for s9 has been appearing at s10. I don't play or use S10 as you can see so would appreciate if you can assist to return the gold to my s9 account Wei.Yunfei. Thanks.

i paid directly from iPad in-game

Author: Athur Time: 2014-6-17 10:04
Hi, I have received your message on facebook. In principle, we have no such transfer.

Author: Aptknack Time: 2014-6-18 02:40

Athur replied at 2014-6-17 10:04
Hi, I have received your message on facebook. In principle, we have no such transfer.

Hi this is not a transfer as I didn't recharge this in S10. I recharged in S9. The download didn't go thru and when I happen to log on S10 the recharge appeared. This is an error not a deliberate recharge on a server and then ask for transfer. I downloaded in s9. It showed up in s10 the error is straight forward. Please adjust

Author: Athur Time: 2014-6-18 10:23
Hi, your problem has been solved. Please check your message on facebook.

Author: jody Time: 2014-6-18 12:11
how about my problem Admin..?
can i recharge again..?
please help

Author: Athur Time: 2014-6-19 18:36
Hi jody, it seems that you have refund several times., once may be a mistake, but twice is not. You can check your account and give us an explanation.

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