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Dear all,
Recently, there are some players asking us to lower the price in the game and we're taking that seriously. We are trying our best to reply to every post published by players, however, they seems to be confused about what we said. Hence, we'd like to take this opportunity to make an official response to this problem.
Concerning the price, we sincerely hope you could understand us. This is not only the uniform price set by HEYSHELL platform, but also the stable price towards the overseas areas. It is set on the basis of the results of our rigorous market research. HEYSHELL is a platform featured with openness and stability that are all attributed by superior quality of the game and intimate service. More importantly, an independent and stable price can guarantee the stability of onlined areas and keep the balance between veteran and rookie players. Therefore, the price system used since the day the game released cannot be changed freely.
Players have always been concerned about the recharge system set by the Chinese version. First of all, we have to make it clear that these are not run by the same operators, They belong to FEIDOU, while we are under the HEYSHELL platform. What's more, we're also not very clear about them as well. But, what we can promise to you is that they will be unable to communicate by using of English or any other foreign languages. Secondly, the price is fair for the users under the HEYSHELL platform , because our game does not share the same platform with other areas which will not arouse any conflicts with other regions. Therefore, the recharge system of our game is independent and not affected by any other games.
What we've always been devoting ourselves is to establish a more stable price system to provide you with excellent game experience. And in terms of price, we also do our utmost to create more favorable conditions for you, such as lowering the price of the item and increasing the possibility of getting them in the game which may be invisible for you, but we really take measures to do that.
All the mentioned above are official explanation concerning the price problem and we sincerely hope you could understand and do not join in that kind of event. Meanwhile, thanks for having us known more pros and cons about ourselves. We're sorry for that and will continue to be dedicated to provide you with better game experience, stable environment and superior customer service.
Team of COTK
2015.4.15
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Post time 2015-4-15 18:39:11
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Post time 2015-4-20 11:02:47
