please help

Younk

after updating new apk version 8.1.0 I can't login via fb for my old account. .please help me asap, thanks before. .Younk (Wu s33)

COTK-Chen

Tomanil replied at 2015-5-1 23:12
Younk: If you add your own personal Email address to the Heyshell profile, the password reset will b ...

Thank you so much for your patient posts.

COTK-Chen

Younk replied at 2015-5-1 23:06
good, now I forgot my password too. .Chen sir, please retrieve my password, and please check my emai ...

Please PM me about your personal fb account and ID if this problem still unsolved now.
Sorry for that.

Dwyne

Check your email after you reset your password.. . Good luck playing this boring game.

Tomanil

Younk: If you add your own personal Email address to the Heyshell profile, the password reset will be sent there. I was able to reset my password that way.

Younk

good, now I forgot my password too. .Chen sir, please retrieve my password, and please check my email. .thanks

Younk

will try, thanks tomanil. .

Tomanil

I posted this in the other topic but it should help you out as well I hope:

Here's what helped me when I couldn't use Facebook to log in:
Step 1: Go here ->
www.heyshell.com/cot/
Step 2: Click on ID -> Settings in top right corner
Step 3: Your profile login if you used Facebook to login will be posted there. Mine started with 'fdfb' followed by a bunch of digits and ending with @feidou.com. That is all part of your login.
Step 4: Find the e-mail section. Reset your password. Your login will still be that horrendously long thing.
Step 5: Login with your new password.

Hopefully that works for you.

Younk

I mean I still can login via fb, but its start from beginning again. .lost my old account, can U just give me new login id and Pw for my old account. .please

Younk

COTK-Chen replied at 2015-5-1 16:29
Maybe you can try to enter game from other devices instead of fb.
Sorry for bringing you trouble.

so you can't fix it Chen?? am I must start from beginning again??