S56 and S58 Will Be merged On May.4th

COTK-Chen

To build good quality game environment and to promote interactions among players, we will carry out a server merger for COTK from 12:30 May.4th 2017 after maintenance. The merger will last about 2 hours and the servers involved are S56 and S58. These two servers will be temporarily shut down during the merger. Your patience and understanding are highly appreciated.
S58 will be merged into S56. Players’ current game data will not be affected after the merger. Players can still log into the game like they used to.
I. Please be aware that the following will be completed during the merger.
1. Characters falling into the following three categories at the same time will be deleted:
a. Lower than Lv. 30
b. Offline for more than 30 days
c. No Gold recharge records
2. For duplicated names, here is the solution:
Duplicated character name will be added with the old server number as a suffix. For example, Arthur.S5
3. All events will be reset/deleted after the merger. Remember to claim all rewards available before the merger.
4. If players play in several servers and their different characters happen to be in those servers to be merged:
a. He/She will have to choose a character before logging in to game.
b. Need to choose a default character when recharging on Heyshell platform.
5. The data of cities and city guards on world map will be collected/copied from the targeted server (the old server).
6. The data of supplies will be collected/copied from the targeted server (the old server).
7.The data of country level and EXP will be collected/copied from the higher one of these two servers.
8. All heroes will be sent back to capital city.
9. All shadows on world map will be cleared and free shadow times will be returned to players.
10. Officials in Palace will be cleared.
11. Arena rank data will be cleared.
12. All the data in Rank (Kills, Duel Rank, Siege) will be kept and combined.
II. Free Merger Gift Pack
S58 launched later than S56, so players higher than Lv. 30 from S58 will get a gift pack.
Gift pack = Days difference * (Gold*10, Lord EXP*30K and Food*100K)
And Gift pack for S58 is Gold*200, Lord EXP*600K and Food*2000K. (Max Day difference is set to be 20 days.)
III. Exciting Events
We have lots of fun and exciting events after the merger! Prepare to enjoy!
IV.Feedback
If you have any suggestion or expectations about the server merger, please E-mail us : cotk@corp.heyshell.com
Thank you for your support and enthusiasm!
COTK Team.

Goropa

Long time ago when we from s61 asked for merge GM never respond that
Why now when we try to survive from player s58. U merge us again with s56?
I think s58 still balance cause every country have good player
Its very hard for us from s61 to jump 5 server
N maybe it will make all wei player gone .......so sad
I wish GM will consider about this merge n think how to make this server keep balance

kimchil

GM merger 71 please

Franco

When S 45? We are very disappointed always passed, just you Heyshell who can not respect the consumer. you know S 45 like a ghost server.
Or do you feel that you just have a game? Many other game that give priority to the player, we S 45 quit from this game, play your own fvcking game.
If you are not happy with my post, please banned my ID, we no need play this fvcking game, spend more time, some spend more money, but no reply is worthy of you.
We just want merger, what is hard for you?

Kaesar

S-Man

S45 never merge before. Many player start retired. I dont think we asking too much for merge u damn fuck GM

claykalidasa

Merge s71-s74 before its too late

Goropa

Ty GM to make all wei retired

Ryley

Ty GM to make all wei retired

I have to agree with Goropa. I see Wei now hardly online after the merge.

Lesson we all learned, Gamemaster just dont care and customer service is down the drain. Did they just draw lots to merge servers? There seems no logic. The gap between Wu s56 and the rest of us is simply too big. Analogy would be .. using knife to fight guns

We were growing accustomed to S58 post merger and suddenly they merge again with S56 which i personally think is a big mistake. They should have merge with another Wu dominant server closer to our server strength.

For now, none in Shu and Wei can enjoy this game anymore. Takes almost 10 general to take down 1 Kalomang general.

Me, I am slowing down and no more RC. I understand many from Shu 58 will do the same. This is gross injustice to all of us. We pay to enjoy game, not to be shortchanged like this.

Signing out.

Ryley Shu58

Ryley

To all merged server56/58 players.

I have been approached by many seeking to quit this game. But I advise against quitting quietly. We have consumer rights and we can write in directly to the companies that pay Heyshell. That is Google Playstore or Apple Appstore.

Here is the official game developer email

cotk@corp.heyshell.com

What we can do is try to request for refund on the money spent due to game didnt turn out as we expected. In fact, they way they are merging us now, it will get worse.

Under Google and Iphone App consumer protection rights clause, we can write to them first. If they fail to respond, we can escalate this to Google Play or Iphone Appstore directly.

Below is extracted from Google Play store.

Contact an Android app's developer


Most apps on the Play Store are made by third-party developers, not by Google. The developers are responsible for supporting their apps and making sure they work well for you. You should contact an app developer if:
•An app you’ve downloaded isn’t working.
•An in-app purchase hasn’t been delivered, isn’t working, or isn’t what you expected.
•You want to learn more about how to use an app or game.

Find contact information for an app developer

Computer Android

Note: If you’re a Chromebook user with the Google Play Store app enabled, you can also follow the instructions in the Android tab above.  
1.Visit Google Play.
2.Browse or search for the app.
3.Locate and select the app to open the detail page.
4.Scroll down to the "Additional information" section.
5.Review the contact information listed.

What to say when you contact the developer

When you contact the developer, let them know:
•The app you’re using. Examples include "Facebook," "Clash of Clans," or "Candy Crush."
•The issue you’re having. Such as "My in-app purchase didn’t come through," or "the app isn’t working properly when I open it."
•The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase.

What to expect when contacting an app developer

You should expect a courteous and professional response when you contact a developer about an issue. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.

After you contact the developer, you can leave a public review for the app on the Play Store. Include your experience of the developer’s support to provide feedback to the developer and inform other Play users.

Regards to all

.DC.

GM CHEN..
im deadcore from shu58

we used have balanced server from 58,59,61.
wu56 should merge with wei55, i'm pretty sure this simple logic you couldn't understand.

im expecting to reverse this merged.