Recharge issue

Hong10

Im top up using mobile prepaid this morning and the gold & vip title dint show up...please fix it...my nick is Hong10 in wu country s5

frank

Me too., i have top up for 100$ but untill now i don't accept the gold

HaskaLeona

HaskaLeona

Nabeh i just recharge but dint recieve my gold to till now no respond msg  anyone reply me asap

HaskaLeona

Hello is anyone there where is my s5upid 160 that i paid $8  for izzit small amount of money u guys not going to bother atlest let me know i been msg since yesterday :@:@

COTK-Chen

Sorry. We will check it for you ASAP. Would you please offer us these information: your server, IGN, how much you recharged and when. A screenshot of receipt you received from top-up platform will be really helpful. You may send them to our E-mail address:  cotk@corp.heyshell.com. Thank you for your cooperation.
Did you recharge via GooglePlay? Could you pls send the screenshot with Order Number to us? Pls use E-mail or Private Message on FB to keep your privacy. Thank you.

COTK-Chen

frank replied at 2015-6-28 14:42
Me too., i have top up for 100$ but untill now i don't accept the gold

We need your IGN, server, time of recharging and the invoice from your payment platform.
Pls send it via E-mail:  cotk@corp.heyshell.com or FB Private Message. Sorry for the inconvenience.

Penndragon1

Please help just bought two packages from iTunes Store money is gone no gold. Needed for when of luck unless you want to give me the heros I'm fine with that