How to get refund when the payment taken but no recharge points

DonKan

I lost my 200 points, wtf happen with u heyshell?? I'd been saving it for tourney, last night i checked 0 point. Not u blocked people from rc now u are stealing from us. i should had quit cotk long time ago, each day getting worse

devil_eye

This game has become Cheater Of Three Kingdoms where GM and Heyshell cheat player money

Athur

Sir/Madame, there will be some players who asked someone else to recharge for them, and they did not no the person who recharged for them would make a refund, and in condition, refund means someone recharge firstly for getting the points or gold, but after success, they will refund the money they recharged before, which means they will get the points and gold for free, if that happens, it will surely damage our interests. For this reason, there account will be automatically pull into the blacklist as well

Athur

And, as for the matter you mentioned above, we do hope you could be more specific so that we could understand better and solve the problem you have, thx  

Stratagem

You're funny GM.   Let me try to get this straight.

1st, you said that players who used fake gold were scammed by the cheater.   Next, you banned some of said players for a few days.   Then, you unban them.

... and here's the funny part

You're now preventing them from recharging, which is your source of income.   Even if you only stop them from recharging through paypal or MOL (not sure if they can recharge via official channel), by taking their money and not giving them the gold they paid for, do you expect said players to keep playing COTK.   There's really no point in unbanning them if you're going to force them to quit.

Moreover, those who will be forced to quit are your VIP players.  Those who are content not to be able to recharge and continue playing, well.. they don't make you any income.

You're decisions don't make any sense.    Your boss won't be happy with you when he finds out COTK is no longer making any money.
   

AlanL

Did u guys try email to cotk@corp.heyshell.com ???
Show them ya receipt or proof of billing...try & see whether they reply anot...

Immortal

Be honestly...
Did u recharge with your own paypal or buy new id from someone who promise to you for cheap gold???
If using fake gold...u will never get any points before u payback the refunded from the real paypal account holder..trust me..i have same problem too..but now i know why my id cant recharge anymore

TukangEmas

immortal is a gm so just reply immortal. it just same like u ask with GM.
GM Won't show because he can't solve this problem
so he play chicken to talk with user ID.

Guess so ?

Immortal

Im not gm..
I know who u are...
Dump paypal shit...
I know what r u doing...
Spam us with cheap gold???

TukangEmas

see..youre showing your skin...

Hello there arthur..