My char is in s3 is gone, how? why?

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Mine also gone.. from wei s.3 ign : beserker

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kinkaido replied at 2020-6-29 20:34
I know your ID, WEI S3 berserker. i've seen you since i play this game 2013.

Yup..was pensi for around 5years..when i come back playin for 2-3 month now my id gone...wkwkwkwkk

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kinkaido replied at 2020-6-30 04:08
I dont know why our char were gone. I never viiolate any rules. asking for response? i dont know G ...

Yesterday i already pm gm chen about this, but till now dont get any respon yet..maybe our id considering as a clone by GM..one that im not understand, i log in always using phone and get banned, but some player log using pc (u know what i mean laa) not getting banned...hahaha..i wait for his answer..hope u got explanation from GM too bro ;))