WHERE'S MY RECHARGE POINTS????

YuLong

my username is YuLong2 i'm using fortumo to by points for vip, and i'm buy 2.1 points but when i'm using it at the game (my game id : YuLongXia) i cant become vip 1 that should be enough using 2 points, but it repeatedly say i dont have enough paltform currency... but after that when i come back to my account, my 2 points gone only 0,1 left... so WHERE'S MY POINTS?????????? AND WHY I'M NOT VIP 1?????? PLEASEEEEE HELLLLPPPPPPP!!!!!!, RESPONS PLEASE!!!!!!