Refund gold spend on recent personal server contest

Sphinx54

Hi GM,

This contest is cheating everyone of their gold (i.e. Recharge). After u use gold to raise vouchers, you cannot change the lineup for the heroes and therefore not able to properly strategize for the contest battles.

You should be held liable to this screw up and I demand that you compensate everyone by crediting the gold spent on this event back to everyone's account.

S15-Yonnglves

Sphinx54

So when do we expect a reply from you or "the related staff"?

Sphinx54

Stop telling us not to worry and do something about it.  If the lineup cannot be changed, there is a bug in the personal server contest It is only fair for you to refund the gold, smple as that. Not asking you to refund cash.

Sphinx54

Athur replied at 2015-3-2 15:05
Sir, pls tell us more details, it would be pleased if with some screenshot provided to us, thx

You must be kidding..The event is already over and you want me to provide screenshots.
Pls refer to your own guide on personal server contest. There are only 2 screens, lineup and raise gold.

Sphinx54

Please give a definate answer or reply on whether you will compensate us by refunding gold.

Sphinx54

Athur replied at 2015-3-5 17:56
Sir, each time when u want to change the formation, u need to save it after u changed the formatio ...

It's not my first day playing COTK.. I am well aware that we have to save after changing the formation and before 30s left on the timer. The problem/issue/bug faced by many of us is that we cannot change the formation at all.

It's been more than a week and there is no resolution from you.

Would appreciate a prompt and fair reply from you on this matter.

Sphinx54

Sphinx54

Athur replied at 2015-3-6 15:21
Sir, appreciated for ur info, and we'll fix it asap, thx for ur understanding, pls be more patient

So when will we be expecting the refund of our gold?

Sphinx54

Hi GM, why is my account locked？

Sphinx54

Sphinx54 replied at 2015-3-9 13:04
Hi GM, why is my account locked？

Is this how u treat your VIP players?