Problem on killl rank

Athur

Sir, when the color became grey, it means u had claimed it, thx for ur understanding

Athur

SteelBarr replied at 2015-3-12 12:31
Dear Arthur,

I have the same problem. I cannot claim the reward from the killing rank (before I m ...

Sir, pls provide us ur ign and related screenshot, thx for ur understanding

Athur

SteelBarr replied at 2015-3-12 21:53
Dear Arthur,

Here is a screen shot of my kill rank taken some time before reset and claim button  ...

Sir, Ign means In game name, we'd like to make sure once again, is the name Barr ur ign? thx for ur understanding

Athur

SteelBarr replied at 2015-3-14 12:22
Yes, Arthur, my ign is Barr on S30

Sir, based on ur requirements, we've checked and u had already claimed, thx for ur understanding