Didn't have point after RC

Aris3479

Dear GM,
Pls check.
This afternoon, my friend rc through ur heyshell - point - fortumo(mobile) - indosat.
he rc for 30x01 point.
he did get the code from the operator, but the operator said, not enough balance, while his balance aldy get charged.
pls check it
His IGN : Yinkage/S32

he cant post it due language problem.
thank you,
aris/s32