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Heyshell Games Forum»heyshell forum › Clash of Three Kingdoms › Bug Reports › Recharge Problem

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View: 2164|Reply: 5

Recharge Problem

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1 !threads!	0 Friends	17 Money

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Post time 2014-6-5 21:12:27 |Show all posts

Hi

i bought points in the shop but they are not shown and i didnt receive them. Pls Help

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313 !threads!	0 Friends	5375 Money

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Post time 2014-6-6 14:42:50 |Show all posts

Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)

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Post time 2014-6-7 00:14:18 |Show all posts

Ok so here the info:

Server: S13 Dragon Blight
IGN: thallyra
How much: 5$ = 3.76€
Way of recharge: Facebook
Time: Thursday, 5. Juni 2014 um 15:00 cet+1
Payment ID: 571434852973379

attached is the Facebook payment confirmation.

Thx.

!attach_nopermission_notice!

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Post time 2014-6-9 10:32:36 |Show all posts

Hi, your problem has been recorded. Our staffs will check it as soon as possible.

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Post time 2014-6-10 10:49:18 |Show all posts

Hello, your problem has been solved. Please check your account.

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Post time 2014-6-12 04:47:08 |Show all posts

Thx all fine now

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