recharge problem

tnt002

I just spend money to recharge gold but i did not recieve any gold that i purchased on my s5 account

tnt002

server: s5
IGN: tnt002

Lucrezia

same thing happen to me.. its recoreded on history but i still vip 0
server : s14
IGN : Lucrezia

Athur

Hi,
please provide these information to help us check your payment status.
>>Your Server
>>Your IGN
>>How much you recharged?
>>By which way do you recharged?
>>Recharge time
>>payment id (facebook only)
>> Take an order purchase order sreenshot.

tnt002

server: s5
IGN: tnt002
I recharged 20 gold
i purchased through a cellular device
I recharged on 06/16/2014 around 10 o'clock in eastern USA time

Lucrezia

server s:14
IGN : Lucrezia
I recharge 20 gold.
buy point with fortumo (cellphone) then when convert to gold say rc fail

Lucrezia

thx a lot.. problem solved

Athur

Hi tnt002, could you please take a receipt screenshot?

Athur

You can find it in your email which can provide order number and purchase order date.

tnt002

For some reason it didn't get a recipe of my purchase order. But when i checked my bank account, they already took the money out of my bank account. I honestly don't know what happened during the transition. This is the first time this happened to me. It was fine when i recharged my gold the first but i honestly don't know why i didn't get my email recipe for it.